NAPA Auto Parts - Van Horn Auto Supply

"I walk in and ask for a price on a steel oil drain pan. He said 19.98. I asked if you could bring the big 22 quart down off the topshelf and give me a price of 55.00. I said I'll take the 22 quart. I also picked up a Hercules bed liner kit. I said this box looks old with dust on it. They don't have a long shelf life. I picked up oil and a filter. The Hercules kit was no good. Full of clumps that couldn't be taken out. After the return, I noticed the overcharge. The drive for me to get to Napa is 1 and a half hours. Look at my receipt. He charged me for both pans that I asked a price for. So I called, and they said I'll credit you the 19.98. I look at my account, the credit on my account from them of +0.00. I ask, "Will I ever see my credit?" I need to go there now and get this straight. No one should have this bumble brain stuff happen to them. My business will go somewhere else like Elpaso. It will cost me less in money's, travel, and aggravation."

"I got stuck in van horn because my alternator shot out. JW was such a great help and very patient with me from 12-7 and after they closed up Mr. Vance let us borrow his tools to change my alternator. Great for everything. Thank you so much"

"Rock star crew, kind caring good coffee and went above and beyond to get my truck up and running after my alternator died. Told me new one would be here at noon but put in extra effort found me the right part and had me up and running (shuttled me to and from) before 10am. 500% napa has all my business now!"

"The gentleman at this place are super helpful and friendly. They help me get the parts that I needed at a professional level. And even gave me a ride back and forth to the hotel. I'm glad that these guys were extremely helpful in the time of need thank you so much truly!!"

"When I broke down, these guys made sure I got the help I needed. They were available after hours and had great insights on vehicle repair. When the part I needed wasn’t available at their location, they found it and personally went out of their way to make sure I got the part I needed that day so that I could make repairs as soon as possible. Great group of fun-loving fellas with quality know-how!"