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DoubleTree by Hilton Houston Medical Center Hotel & Suites
6800 Main Street, Houston, Texas, United States
About the DoubleTree by Hilton Houston Medical Center Hotel & Suites
DoubleTree by Hilton Houston Medical Center Hotel & Suites is a luxurious lodging option located at 6800 Main Street in Houston, Texas, United States. This upscale hotel offers comfortable rooms and suites, modern amenities, and exceptional service. Situated in the heart of the Houston Medical Center, guests can easily access nearby hospitals, universities, and attractions. Whether visiting for business or pleasure, DoubleTree by Hilton Houston Medical Center Hotel & Suites provides a relaxing and convenient stay for all travelers.
Photos of DoubleTree by Hilton Houston Medical Center Hotel & Suites
6800 Main St, Houston, TX 77030, United States
Reviews of DoubleTree by Hilton Houston Medical Center Hotel & Suites
"I stayed here a few weeks ago and was very happy with my stay; however, this past weekend was a disaster. While out for my PET scan, my pain meds were taken from my room. I had the door hanger out to inform them I didn't want them to come into my room. But that didn't stop them, they threw the door hanger into the room on the floor, left clean towels, tucked in the foot of the beds, and went through our luggage and took my pain meds. This hotel is in the hospital district, mostly cancer hospitals. I reported to the front desk which directed me to the security guy, he actually treated me as if I was lying and suggested he look through my luggage to verify it was missing after I had already told him I emptied both my bags 3 times. This was my last stay at this hotel for me, between my pain meds being stolen and the lack of parking...I too give them a 0."
"Terrible!!! Entered the room and water bottle was opened and half full. Reported it and Hotel said we could be moved but instead offered to comp our over night parking. We accepted the 20.00 comp. Since it was an adjoining room the neighbors returned after midnight drunk and laughing loud. Felt we were sharing a room with them since the adjoining door did not block noise. Was there for cancer treatment and had to be at a 6:00 am appointment. We received the bill that included the over night parking charge. We tried to dispute the charge based on their offer. The manager “She” said no because it was not approved by her. Never again!"
"Don't expect hospitality at this property. No smiles, no assistance indifferent to issues raised. For example my shower was lukewarm and I requested that I have a hot shower for the following morning which did not happen, in fact they denied that there was anything wrong with their water which was probably at the hottest 105°. The tub slants away from the drain. Also don't expect a property that is suited for occupation at this point. They're under construction with drills and hammers pounding relentlessly. The beer they served at my request had an expiration date of December of 2021. I asked for directions and they didn't know where things like the Methodist hospital, also like ( like the nearby metro line) so I asked what direction North was and the desk staff pointed 180° the wrong direction. I am a Hilton honors member and they stuck me in this room with dirty carpeting double bed, next to a room that was under renovation starting their construction 1 hour before the sign said they would be. My work schedule didn't allow me to check in before 2:30 in the morning which made for a short night. The shuttle is exclusive to those with medical appointments, no restaurant runs. This place should be taken off the double tree franchise membership. For a 2-day stay and the afternoon following my checking out I received this text message. "Just checking in--how is your stay going so far? Feel free to reply back with a 1-10 (10 being excellent). Have a great day! -Jazmin". When I brought matters to their attention there was no response. Desk staff are ill trained. AVOID"
"For the first couple of minutes, I couldn't understand why there were low reviews. My room was clean, and I thought the staff was very friendly and helpful given the situation they were dealing with with the renovations. But then as time moved on, I can see why reviews are low. I'm a diamond lifer and I've stayed at a lot of double trees and this one is not up to par. I'm totally shocked that there are no microwaves in the room, or at the very least, a communal microwave downstairs. The water in the shower is warm but not hot. And the worst part is that the market was completely empty the whole 3 days I was here. Nothing to drink or snack on. I had to walk on the other side of the parking lot to the Pizza Hut just to get a drink. Like others have said, the breakfast is incredibly overpriced. And in the evening, they have one guy taking care of the entire area. He did his best and he was very friendly, but the wait was long to place an order. Again, I expect more from a DoubleTree..."
"I wish I could give 0 stars. I stayed here for 2 nights/3days. On the second day the housekeeper emptied out my room and stole my jewelry. I came back to my hotel to find that everything was gone. I was able to get my clothes back from the lost and found but my expensive/meaningful jewelry was gone and they were not remorseful at all! “Sorry, the housekeeper shouldn’t have done that”. That’s it? For my inconvenience and the loss of my sentimental jewelry??? Unacceptable! Not to mention being woken up by construction work and the brown water! Would not recommend"
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