Baptist Health/Milestone Wellness Center

"Louisville's premier health club and spa. Outstanding instructors and staff. To a convinced member, it's really where the members are the priority, and why everyone knows they are there because of the membership. Give it a try."

"Joined this wellness center one month ago and this review is directly reflective of the reason I joined this club which was to lap swim in the pool. I also used the weight rooms and attended group fitness classes. I went to the club in the early afternoons. The good: The weight rooms (and there a few) are clean, relatively empty with usually only occupied by personal trainers and their clients. There are plenty of types weights, equipment, and cardio machines to meet pretty much any expectation/type of fitness all they way from physical therapy machines to a small amount of Olympic weights. People leave you alone to do your thing and that is nice. The bad: The only criticism I have of the weight rooms is some people don't rack their weights after using a piece of equipment and I witnessed this every time I went into the weight rooms. In my book, this is basic gym etiquette yet I guess some folks have failed to learn it, or they don't care, not sure. The ugly: The main reason I joined this club, and it is more expensive than other comparable clubs, was for the lane/lap pool with 5 lanes that when I toured the gym, seemed relatively empty. I was told it was always like that on the tour. After using it a few weeks I leaned that everyday at least half of the lanes are used by walkers / folks doing PT so swimmers can't use those lanes. I also learned personal trainers can reserve lanes for their clients which happened a few times when I was trying to swim and I was promptly booted out of a lane. I guess if one were to pay for a personal trainer on top of their monthly dues, you could get a reserved lane. This club policy reduces the number of usable lanes for swimmers to about 2. Finally, I learned that the other members are not into sharing lanes with other swimmers which adds either wait time or awkwardness if your just gonna jump in with someone. I was told that if there is an issue, I should go tell the lifeguard (like we're in kinder garden again). That's not really my thing, if other members don't want to share, I think it says more about the clientele of the facility more than anything. The worst part, and straw that broke the camels back, is a personal trainer (same one that removed my from lanes she had reserved) would not let me sit on a bench at the end of the pool to wait for a lane to open up. I found this not only aggravating but also very rude and unprofessional. To the centers credit, after I lodged a complaint with the front desk, they immediately called to validate the complaint. I also got a follow up call late on a Sunday afternoon by a seemingly agitated aquatics director which only solidified my feelings that this wellness center is an unwelcoming place. This is my problem, not theirs, is what I took away from the conversation. This is not a fitness club I would recommend for anyone who wants lap swimming as part of their fitness regimen. This is not a club I'll go back to due to rude and unwelcoming staff/trainers. I'm out a few hundred bucks and I hope this review prevents someone else from making the same mistakes I did."

"Had a vanilla HMR protein shake today & egg sandwich with cheese ! So delicious! Lovely cafe and friendly staff !"

"Great gym with great people. I've only had amazing experiences here! It's a luxury gym with luxury prices, so be prepared to pay. BUT while it is more expensive than most gyms, you do get your money's worth! My ONLY complaint is the hours. While they do open early, they close pretty early in my opinion. Would also love to see full time daycare hours instead of extremely limited hours. Could use to keep the gym open an hour or two later. The daycare would be great to have it open starting at 8 and closing later than 1. I can't go early because I have no one to watch my daughter. Then if I want to swim (which is a huge perk considering the price), I have to juggle daycare hours and avoiding classes in the pool... There's just not much time to work with there which makes going a little tricky."

"This is a very well equipped gym. There is equipment for EVERY level of workout. They have great trainers too, like Rob, who really pushes for your best. From pilates to recovery of injury, they have it covered. Very nice cycling room and running track. The gym is clean and so are the locker rooms. They have a GREAT little cafe for shakes or lunch. I also like the steam room for a reward, for a hard workout. The only Cons are that the lap pool is small and fills up with walkers. The price is also high for a membership, but they do provide a lot of room and equipment for that price."