Quest Diagnostics

"I could not find the location. There were no signs posted outside the building, and I drove around in circles. By the time I figured it out, I was "over 10 minutes late for my appointment". There's a sign posted INSIDE THE BUILDING telling you that they're on the 2nd floor. What good is that when you can't see the business or a sign from the street?? Fortunately, while I'd been driving around, I stopped to check in electronically. When I finally located the lab, a tech said that she'd been calling my name, so she was nice enough to put me next on her list."

"This is meant to be constructive criticism.. however, when you arrive there is no one up front instead just machines to self check in at, okay right.. i got called back and the lady didn’t introduce herself, verify my name or DOB just sat me in the chair and pulled up my labs. When i asked how long it would take to come back she in a way had a attitude when she answered… then she feels one time grabs the needle and just sticks it in, ofc she didn’t hit it right away so she’s playing in my veins poking around for like 60-90 sec until she hits it (had she done a more thorough feel and exam of my arms and veins first she could’ve got it right right away) then she’s like here sign this I’m like, what is this for? She says for your labels, okay so i sign(usually ppl show u the label first and confirm then have u sign so I’m like maybe she will do it at the end) well the end comes and she’s literally just like “alright “ **silence** I’m like can i see the labels??? (Cus what if she had it wrong and she didn’t verify anything this is serious stuff u mess that up u incorrectly diagnosing someone) she snatched em off the machine and flashed em in my face for a couple seconds again w a attitude. I’m like okay thank you and she didn’t say anything else i just walked away and left. … the only reason they got two stars instead of one is because service was quick even without an appointment (this is around 3pm on Thursday for reference). All in all i hope everything gets sent in and done correctly. But please STOP just hiring anyone and actually TRAIN these healthcare professionals, they have people’s LIVES in their hands! If you have to be short staffed and ppl have to WAIT to get good medical services and get it done RIGHT then so be it!!"

"Absolutely TERRIBLE! You cannot find the location, I had to call to receive help. The representative told me my appointment would be honored. Walked in and they told me I had to reschedule. Please put a sign in front so you don’t waste patients time."

"I did everything strictly online as far as scheduling my appointment to checking in and it was a breeze, so thorough. I arrived, checked in from the parking lot, entered the building went to Quest office and not even 5 minutes I got called in. I think I was out of there in total less than 15 minutes from start to finish. Shout out to Shameika! She was excellent! Professional, kind and quick! A+ service!"

"I made an appointment for 9:30 AM, they called me back at 9:20 and I was out of there by 9:31. Quick, fast, and efficient Nancy (who took my blood) was also very nice."