Quest Diagnostics Frisco, TX 75034

"Nice staff, but my appointment was at 10:50 and I didn't get pulled back until noon to do my test. There was one person who was in and out by 11:30 when I arrived, but I had to ask them if they remembered if I was there after 30 minutes of silence, and they were leaving for lunch?? I would've scheduled a different time if it was an issue. Then after the blood draw the nurse didn't wear gloves while putting on the bandaid and her nails were very dirty underneath. I'm germaphobic so I was struggling with that. Last, they used a bandaid that caused me an allergic reaction, but they never asked if I had any allergies, which I do."

"Phlebotomy tech was cold, callous, short and curt in her demeanor and dialogue. Got on me for setting my water bottle on the counter when there's no where else to set it, 'I just bleached that, move it somewhere else' she says to me. Also my left arm is better at finding vein but she had me twisted up by moving my arm close to her (on my right side), and she wouldn't allow me to move my legs to match because she said she had to stand next to the counter when there was room for her to be obliging and considerate and still be able to set vials down without a stretch at all. She made the experience horrible."

"Really bad customer service and patient care. Came back with 2 giant bruises on my arms due to multiple punctures for drawing blood. Also, cant view my results because billing has mispelled my name and no way of getting in touch with them. Stuck with no results after spending $200"

"Let me first say, I was extremely turned off by visiting this place after reading the poor reviews. However my experience was exceptional and amazing. Quick and easy check in with my QR code at the digital check-in pad station, and within 2 minutes of me signing in I was ready called right on time. The phlebotomist did not bruise my arms, did not cause me any pain, was so courteous. My time was not wasted here either, I couldn't say the same for a LabCorp I visited last week on the East Coast. If you've read this far, you likely want to be convinced to visit here and may wonder whether or not I'm a paid consultant of some type... I can assure you I am not."

"This was my second time coming to this location and both times have been horrible. I’m immune compromised and require a mask to be worn when close to me. Both times the person was extremely disrespectful and refused to mask or take an unopened mask I was providing. This most recent visit I was using crutches and could barely walk and was in a lot of pain. No one opened or held the door for me. It took a patient to get up to assist me. Under their breath complained of the amount of blood tests they needed to type in and continued to be rude throughout. Once it came time to draw my blood she ended up popping a vein. By the time I got to my car I had blood dripping down my arm. Never again am I coming to this location or using Quest again."