Rough Country CBD & Vape #4 11930 US 90, San Antonio, TX 78245

"I saw a review I didn't read about this place being hit or miss depending on employee I'm leaving 5 stars because the decently long bearded guy has always been friendly and helpful. Went in today and he was exceptional with products, once I did get a 10.5g vape (3x 3.5g) that died after the first pod, not their fault. Broke the capsules and stuck it in my dry vape still a decent result"

"I’ve been buying disposable vapes from this store for at least a year or two now. It really is a hit or miss depending on who’s working there that night and what products they have in stock. I really didn’t want to come on here and write this but something happened last night that really rubbed me the wrong way and was so incredibly RUDE. Didn’t catch the employee’s name but some white guy with red hair and a beard who was training a woman that was just hired. My previous visit before this I was having a conversation with another employee who was letting me sample a Foger vape. We were standing a little behind the counter and having a discussion about flavors everything was cool. I return a few nights later to buy the vape I had previously tried and the guy who was there last night literally talked to me and treated me like I was some kind of criminal instead of a customer. We said hi and I started walking towards the back to show him what brand and flavor of vape I wanted. As I was inching closer to try to read the labels he immediately in an extremely harsh and disgusting tone yelled, “MA’AM. MA’AM TOO CLOSE”. Excuse me? They’re vapes. I drive an Audi, why would I want to steal a $30 vape? I was literally the only person in the store too so there was no reason to get that upset and speak to me in that tone. It was so disrespectful and disgusting, you’re going to yell at me because I was getting too close to the wall and literally couldn’t see the small writing on the vape because I wasn’t wearing my glasses? How is it that another employee literally had a 10 minute discussion with me in front of the same wall by the register and this guy literally screams at me for walking a little past the glass cabinet. To top it all off, he mentions Foger is having a sale when you buy two and I had to tell him MULTIPLE times, no thank you I just want one because it was my first time trying that brand. Even the younger woman he was training looked uncomfortable like dude you are taking your job way too seriously and if someone tells you they’re not interested in something, they’re not interested! Stop being pushy! I’ve never had a bad interaction with employees here but the way this man talked to me truly made me so uncomfortable and it was disgusting. Get off your high horse and watch how you speak to customers. I’m never coming back to this store this truly ruined my night and made me feel like I was in trouble for something I wasn’t even aware of. Do better."

"Called to inquire about an item , was told no info could big given unless in store and very rude ."

"New in the area and I noticed there was a smoke shop near my house. First thing I noticed when I entered the store, is very clean and smells good. The worker was very nice with me and good vibe. Also he got good taste of music lol. I’ll be back more often"

"If I could give this a negative star rating I would. Terrible customer service. Don’t know who I spoke to but she claimed to the owner. Cussed at me on the phone and said it was my fault that the product I just bought and tested in store was defective. If anybody knows their hire ups number it would be greatly appreciated to receive that"