ServiceMaster Cleaning and Restoration by Trifecta - Louisville

"DJ and his team were amazing."

"Confused customer: Began using Service Master in 2009. From that date forward, have been a loyal customer. Always pleased with the cleaning of our carpeting. Called recently to schedule a day and time for carpet cleaning. I was told to call back the following week, which I did. I have called at least three times, and was told I would receive a return call to schedule a day and time to have our carpeting cleaned. The scheduling person never returned my call. I am totally confused. No one has ever called to tell me why I was no longer welcomed as a customer at Service Master. I do not appreciate being ignored. I would like to know why, as a loyal customer, Service Master no longer wants our business. Please help me understand. I am, as I said, a confused customer."

"Sharon is very kind, knowledgeable and helpful. The young men she sent out were all extremely kind, helpful, very respectful and did great work and also cleaned up after themselves. Our home was flooded due to the roof work we were having done and it was left exposed and then it rained and ruined walls, ceilings, flooring, 2 tvs, a bed, tons of odds and ends and worst of all- things that I had from where my mom and papaw passed away and left behind... especially the pictures that were ruined and I'll never be able to get back. They came across a small lockbox (that doesn't lock) that I didn't even recall was in one if the rooms they were stripping and it had my deceased moms jewelry in it. They brought it to me. How many companies do you know that would do that? Sadly, not many. I cannot say enough about these guys, they are definitely top notch. I would give them 10 stars if I could."

"Insurance called them in for mold clean up and dry out from a water leak. Trevor argued with me that there was not water nor mold inside my walls. As you can clearly see when the new company came in to fix there mess. They put 6,000 dollars worth of brand new flooring over top of molded floors . The mold was so bad it had formed its own colonies. The black is mold they cleaned off the floors. You have to watch them like a hawk and make sure that they do the job correctly. I was in a hotel when this was all going on. So I didn’t know they put the floors over molded ones until the new company started pulling them up . All the new floor was trashed . Waste of money and time I have now been out of my home for 65 days to Fix there screw up ."