Pep Boys,

1001 Breckenridge Lane, Louisville, KY 40207

"I made an appointment to have a new battery for my car, and it was all taken care of quickly. The paperwork did not clearly mention a warranty and I will call back to check on this, but most new batteries have a 30 to 36 month warranty."

"My experience with Pep Boys was flawless. I had 4 new tires installed, my Tire Sensors replaced, and an Alignment done. They checked my brakes and let me know what was needed in the near future. The Manager Greg was on it! Best experience ever! I would highly recommend this Pep Boys!"

"Great job and great tires! Little more communication from staff would have been a better experience. Need a bigger television in the waiting area which needed cleaning."

"Terrible! All I went in for was a 2 new tire install. They ended up destroying my wheel key along with the locks. They were very deceitful with telling me what they had done. (Ill spare the details) Greg was upfront and handled this miserably! I ended up taking the car to Huyndai the next day where they explained that Pepboys had actually ruined all the locks to the point where one needs to be cut off. That's another $165 and cant be scheduled for a week. Greg was rude and unapologetic. I specifically asked that they NOT use the gun on my key. They need to cover it. I never want them near my car again. This isn't the only time I had shady service here (Breckenridge) as they were the ones to install the last set of tires to which I had to go to Ken Towery immediately after for a correct balance. I only went to Pep again bc 1) they were the only ones with an open appointment...wonder why? and 2) How hard is a tire install???"

"12/7/2023 I’ve went back two times after this I scheduled an appointment it wasn’t followed through because of connection issues with the scheduler and the store waited past my scheduled time. Came in as a walk in it was an hour to hour in an half wait. Will try again with scheduling next time I get an oil change. However, the mechanics do great oil changes and convenient at times! 7/2/2021 I dropped my car off at 10:30 AM it is now 12:11 PM I came back at 11:30 AM to ask if my car was done because they told me that it will take an hour and 30 minutes however when I came back my car was still not done being serviced. I didn’t ask the manager if I could just get my car to come back and schedule an appointment at a later time. The manager told me that they cannot schedule any service work at all. Talk with the manager and told her that it’s always a time issue every time I get my vehicle serviced here the manager Dan told me that I should just go elsewhere and that they could not schedule an appointment for me to get a oil change. For my car to have it or change it still has not been serviced and they told me that it will take another hour on top of the hour and 30 minutes that I was already told. Very horrible on time constraints and restrictions! Back before I was told that sitting customers always serviced first and customers that drop their cars off they will get it done when the customers that are sitting inside the building has been serviced first since the customer has dropped her car off however I am now the only customer sitting in here meaning all the customers drop their cars off. My oil still has not been changed it is now 12:21 almost getting past the hour that I was told when I first got here while the second time. 7/10/2021 Update after this visit my car has not driven the same. Which is weird because all I came for was an oil change."