Quest Diagnostics 100 West Southlake Boulevard, Southlake, TX 76092

"I made an appointment a few days before my draw date because I had to be fasting for these labs. I was able to get a convenient early morning appointment time. I was reminded via text the morning of my appointment on how to check in remotely-via my phone. I was seen promptly upon arrival-only had to wait 10 minutes maximum. the technicians are professional and kind. They are also efficient-they not only have to draw the blood, they have to manage the administrative aspects as well, such as checking insurance. I APPRECIATE having this location available. it is always clean."

"Both women working this morning were so nice! The lady who drew my blood (didn’t get her name) was so unbelievably personable and took extra care when drawing my blood! It was so refreshing to see someone so welcoming in the “snooty” town of southlake."

"*make an appointment* My provider didn't tell me to make an appointment, but please do because Quest is very busy and only takes appointments only. Ms. Sherri was nice enough to get me scheduled and assist me. Bless her heart. She was very efficient and quick. Took a minute to be in and out."

"These people don’t want to accommodate walk in customers because it’s additional work for them .No helping attitude at all , they never receive the faxes doctor sends in spite of doctor faxing several times .They say it may take up to 2 days to receive faxes and their automated system says they can call the doctor if order is not received and they did not even bother about calling the doctor . I went next day with the print out of my doctor order from my chart and they would not accept it . I went to grapevine location and they did accept it and they are way nicer ."

"Sheryl ( I think that was her name. She’s new ) was so nice to me and provided comfort during the process of taking my blood. On the other hand what seemed to be unprofessional was who I thought would be the manger or lead was on her phone talking while helping my provider with the computer. Also talking to Mrs. Sheryl very rudely as if she doesn’t know anything. I felt very sorry for how this employee was treated. Made me feel very uncomfortable. I Love the woman who took my blood she did an amazing job and should be treated better ! 5 stars to Sheryl"