Crume Installations

"I know each experience is subjective but I had 3 different appliances, 2 different installations, and 1 excellent installer whose name was Matt Dreyer. My neighbor and I ordered new appliances at the same time. My neighbor’s came first and I had to oversee the installation while she was out of town. My experience with Lowe’s had been absolutely atrocious so my expectations for this installation were low. Instead we were gifted with Matt. He was perfectly on time and communicated very well. He carefully and perfectly installed my neighbor’s dishwasher and after experiencing the work he did, I hoped I would also get him to install the appliances I ordered as well. Well thankfully I did. Unfortunately Lowe’s did not inform Crume of the appliances being ready, so everything was further delayed. My roommate had to cover for me but he only had good things to say about Matt. When I got back everything was perfectly level and installed. 10/10 for Matt!"

"This company was contracted by Lowe's to install an over the range microwave in a kitchen I am remodeling. The microwave was installed tilted upward so the front is higher that the back. The installer tried to convince me that this is how they are done now. I have remodeled several homes and had never seen this before. I contacted Samsung and they assured me that this is wrong. I have been trying to get the problem resolved for several weeks. They have refused to fix the issue."

"I highly recommend Crume Installations Installer Kyle Lett for your blind installation needs. Crume Installations is a professional and experienced installer company. Who did a fantastic job installing my blinds. Kyle Lett was very knowledgeable about the different types of blinds and was able to help me choose the right ones for my requirements. They were also very efficient and completed the job quickly and cleanly. I would definitely recommend them to anyone looking for a blind installer. Sincerely, George & Terri Ogden"

"I bought my dishwasher over a month ago from Lowe’s. I bought a detail, since there has never been a dishwasher in my house before. A woman came out and measured the space, told me what it would take to install, and said she would turn in the information to Lowe’s. A few weeks later, the installer came to the store to pick up the dishwasher, but canceled the install because they couldn’t find it. That’s not Crume’s fault, but they never called to let me know that they weren’t coming. I wasted a day off from work waiting for them. Today, they were supposed to install it, but told me that a plumber and electrician need to do some work before they can install it. By this time, I was pretty agitated, having waited over a month for this to happen. When I asked for the name and number of someone to call, I was given the name and number of the woman who had come out the first time. The only thing she ever sent to Lowe’s was blank pages. They kept asking her to resend them, and they kept getting the same thing. Their conclusion was that it was a standard install. Had the lady who did the detail communicated with the sales team at Lowe’s, I would have taken the steps necessary to be ready for today’s install. Crume is very poor at communicating with their customers and with Lowe’s."

"I ordered a storm door through Lowes who used Crume installations. I would never recommend this company to install anything on my property ever again! Never in my life have I seen such terrible work from a “professional” contractor. The cuts in the wood were way off leaving gaps and looked terribly messy, the door was not completely assembled and nailed to existing door frame, the door does not close completely because it’s not installed correctly, trim at bottom of the door was not cut evenly and the installer didn’t clean up after the work was done, leaving a pile of saw dust sitting in my driveway along with screws and door packaging. The installation occurred in May and made multiple calls to Lowes customer service and store reps to get this resolved and told that they were waiting for the installer to get in touch with them on the parts needed to fix. Every time I contacted Lowes I received a different reason as to why it was taking so long to fix. It’s now June and after weeks of back and forth trying to get things sorted out with Crume resulting in no action from their company, Lowes is issuing a full refund. I had a storm door installed through Lowes at another house by a different company a few years ago and the install was great and installer was very professional and made sure to answer any questions I had before he left my property. As long as Lowes uses Crume for any of their installations I will not be ordering any products from their store."