Independent Restoration Services - Louisville

"Greatly enjoyed meeting Jim. We had our pipes burst and 3 story flood on Christmas Eve. Jim was the first to respond and was at our home by 8am. His knowledge and professionalism is obvious as he walked around to analyze the damage with high tech water meters. He identified areas of the highest priority and got fans on them right away. IRS works with insurances and restoration contractor agencies."

"We had an overflow (not a backup, trust me there is a difference when it comes to most insurance policies) at our property and water went everywhere. I was unsure what to do at first, so I set up a fan and thought I could handle the damage myself. It turns out that water goes in a lot more places than you first think so I ended up calling these professionals after it was apparent that my drying skills weren’t up to par. IRS came right out, relieved my anxiety with the plan that they set up, started work that same night, and handled my job through completion. They hit all of the major marks that I care about such as timeliness, constant communication, and cleanliness. They completed all of the work without asking for any money and worked directly with my insurance carrier. IRS is bringing back customer service in America! Thank you IRS!"

"Jim was phenomenal and I will be recommending him to anyone that needs mold damage taken care of. He was very informative of everything we needed done by the construction crew and that we were asking the right questions from our insurance in order to help us know this whole process was being taken care of correctly. Jim was accommodative of my wife's and my schedules, as well as the schedules of the construction crew that was removing our floors. He would show up on weekends or whenever was needed in order to keep the process moving and help us get back to a normal home as quickly as possible, while keeping a high standard of work. We are very thankful for all of his hard work and are grateful to not only have had his help, but also to have met him. My wife and I highly recommend Jim and this company for anyone who requires any of their services."

"The fire in my laundry room has been an unmitigated disaster: no-show contractors, bureaucratic screw-ups from the insurance company, needless delays caused by a greedy mortgage company, etc, etc. The one exception was the work provided by Independent Restoration Services. Jim arrived the day after the fire and immediately started working on my smoky, charred and water-logged basement. For the next 3 weeks, he was there every day with his crew, but often just by himself. I can honestly say he became part of the family. Everything in the house was smoke-damaged, so it all had to be cleaned and moved to a storage pod. Think about that: every book, photo album, musical instrument, computer, toy, etc, had to be cleaned by hand before being boxed and stored. A daunting task made more difficult by the knowledge that this process is so personally intrusive to the family. Jim handled all of this with such grace and kindness that I immediately knew we were in good hands. He finished his remediation work on schedule, exactly on the day we were scheduled to move back in. (Unfortunately, that was 4 months ago and we are still waiting for the contractor to start the actual repairs) I still stay in contact with Jim, and I now consider him a friend. He handled the whole job with professionalism, but more importantly, he helped support and guide us through a very difficult time. If I could give 10 stars, I would."

"Jim Metts was at my home in 15 minutes after calling. He quickly assessed the situation and got to work. Jim carefully explained everything to me along the way and happily answered any questions I had. He even did some minor repairs outside of contract. Very professional, reasonable and personable. Would absolutely use Independent Restoration Services again."