Major Brands Inc. 125 Toms Drive, Morehead, KY 40351

"If there was a no star option I'd be tempted to hit it but there was ONE nice guy at Major Brands that brought me home after my car broke down and got towed to them. He deserves a raise. But other than that guy, the business itself is a complete mess.. Before I had my car towed there I called to see if they could fix it and they told me "yes if they couldn't get to it that night they'd get to it first thing in the morning." I called at 2 the next day.. nothing.. 4:30 "nope, still busy but they will get it in the morning" It sat there for 2.5 days and they couldn't even tell me what was wrong with it or how much it would cost. They just kept telling me they got busy. I have no idea why they'd take more cars than they are able to fix. They need some sort of organization! People need their cars back! I had to call in from work the first day and decided to walk and then take the bus at 4 am in the rain the next 2 days. Because had I not, I would of lost my job. People are relying on you guys to take care of them in a time of crisis and you guys dropped the ball on this one and are apparently notorious for it. Do better guys.. You need a system that works! In the end.. I had it towed to Jason Stevens on main and he had it fixed the very next day and dropped it off to me at my house.. Need I say more?"

"After a debacle with Tim short they got my vehicles issue deduced and fixed in just 2 days. Will return. Have been multiple times every time, I'm informed about a price and about the service before it happens. Sure, sometimes they forget to call you. However I cant blame them for being so busy when they do such good work and don't charge an arm and a leg. I would imagine everyone in the local area is trying to use them for any service they can."

"Half star, Poor customer service, bought brand new tires, have had to take it back several times because of losing air pressure, they replaced Val stems, later this last and 3rd time they said it Was rust around the rim that we need new rims. These people are all about trying to make more money for themselves. Beware."

"I stopped here with a nail in my tire on a cross country trip, they were very busy but worked me in so I could safely continue my journey. I appreciate the team here, they were so nice and did great work. Thank you for getting me and my family back on the road quickly."

"Do not go here. They backed my truck into someone else's car. Management handled it poorly. On top of that. They lodged a 12 inch light right beside my engine."