A-Plus Shacklette's Computer Repair 11519 Shaffer Farms Lane, Louisville, KY 40291

"So much appreciate A-plus Shacklette's coming over to help set up my Macbook the next day. Especially for me being 71 and have a hard time with computers. I will be using Warren for all things on this computer in the future."

"Warren was quick with picking up and repairing my daughter’s gaming pc. Great communication with updates. Fair pricing. I highly recommend him and his services. My daughter is super happy with the outcome! Thanks again Shacklette’s computer!"

"Very Professional and Quick. Warren made the whole process easy and enjoyable. He set me up and answered all my many questions. I recommend very highly and will be using him always in the future"

"I have had need of Warren's services a few times over the last few years for my HP Laptop. One for clicking on a nefarious link, a few updates with Microsoft Office and adding security. While he likes to get right down to business, he is sincere in helping -- and he doesn't try to sell you anything you don't need (or won't really use). I'm a loyal fan and will recommend him to anyone who needs assistance."

"I was in need for a computer repair shop and searched online for one close to me. I found A+Shacklette’s Computer Repair in Louisville, KY and went to his website. I noticed that he had several commendations from HomeAdvisor as well as an A+ BBB rating which strongly influenced my decision to use him. I’m sorry to say that I was terribly disappointed with his service. He quoted me a price of $195 to replace the failed hard drive. I assumed that his replacement would be the same capacity and quality of the original. Capacity size is the most important characteristic of a hard drive. What he didn’t bother to tell me was he planned on replacing my 2TB hard drive with a 240GB drive which was only 10% of the capacity I had. This small drive would never meet my requirements for all of my backed-up data and programs. He also loaded on without my permission 2 remote access programs which enables him to access my computer at any time and without my knowledge. All indications are based upon what was on the drive leads me to believe that he sold me a used drive instead of a new one. He intentionally tried to deceive me thinking I knew very little about computers. But he did not know that I have been using computers for almost 40 years and knew a little more about them than the typical 75 year old. He offered to issue a refund but only if I returned his replacement drive to him. I did not want him anywhere near my computer as I could no longer trust him. I suggested he deduct the cost of the part ($16.99 at Amazon) and credit the balance. He has refused to do so. Why won't Mr. Shacklette address the major issues of my complaint? Why did he install 2 spyware programs without my permission on my "new" drive, or isn't this a new drive? Why would he replace my failed drive with one that only has 10% of the capacity? He could see that my computer was super-sized and not one for a beginning user. I believe there is something peculiar about this drive and that explains why he is so insistent in getting it back! I offered to give him back the value of the drive but that's not good enough! For some reason, he wants this drive and only this drive!"