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A-Plus Shacklette's Computer Repair
11519 Shaffer Farms Lane, Louisville, Kentucky 40291
About the A-Plus Shacklette's Computer Repair
A-Plus Shacklette's Computer Repair is a top-rated electronics store located at 11519 Shaffer Farms Lane in Louisville, Kentucky. With over 20 years of experience, we have been providing quality computer and laptop repair services to more than 15,000 customers in Kentuckiana. Our Microsoft certified technicians offer very reasonable pricing on all repairs and computers, with a guarantee on all work done.
We understand the importance of a functioning computer system for your home or office, which is why we offer free diagnosis, pickup, and delivery services. With our no hourly charge policy and same-day repair services, we aim to minimize your downtime and get you back to work quickly. Our store also sells new and used desktops and laptops at competitive prices with guarantees and warranties.
Customer satisfaction is our top priority, which is why we have built a loyal customer base over the years. Whether you need a repair, a new computer, or want to trade in your old one, A-Plus Shacklette's Computer Repair is the place to go. Contact us at (502)608-5654 to schedule a free computer diagnosis and see why we are Louisville's preferred computer repair shop. Operating hours are Monday to Friday from 7:00 AM to 6:00 PM, and Saturday to Sunday from 8:00 AM to 3:00 PM.
Photos of A-Plus Shacklette's Computer Repair
11519 Shaffer Farms Ln, Louisville, KY 40291, United States
Opening hours of A-Plus Shacklette's Computer Repair
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 15:30
Reviews of A-Plus Shacklette's Computer Repair
"So much appreciate A-plus Shacklette's coming over to help set up my Macbook the next day. Especially for me being 71 and have a hard time with computers. I will be using Warren for all things on this computer in the future."
"Warren was quick with picking up and repairing my daughter’s gaming pc. Great communication with updates. Fair pricing. I highly recommend him and his services. My daughter is super happy with the outcome! Thanks again Shacklette’s computer!"
"Very Professional and Quick. Warren made the whole process easy and enjoyable. He set me up and answered all my many questions. I recommend very highly and will be using him always in the future"
"I have had need of Warren's services a few times over the last few years for my HP Laptop. One for clicking on a nefarious link, a few updates with Microsoft Office and adding security. While he likes to get right down to business, he is sincere in helping -- and he doesn't try to sell you anything you don't need (or won't really use). I'm a loyal fan and will recommend him to anyone who needs assistance."
"I was in need for a computer repair shop and searched online for one close to me. I found A+Shacklette’s Computer Repair in Louisville, KY and went to his website. I noticed that he had several commendations from HomeAdvisor as well as an A+ BBB rating which strongly influenced my decision to use him. I’m sorry to say that I was terribly disappointed with his service. He quoted me a price of $195 to replace the failed hard drive. I assumed that his replacement would be the same capacity and quality of the original. Capacity size is the most important characteristic of a hard drive. What he didn’t bother to tell me was he planned on replacing my 2TB hard drive with a 240GB drive which was only 10% of the capacity I had. This small drive would never meet my requirements for all of my backed-up data and programs. He also loaded on without my permission 2 remote access programs which enables him to access my computer at any time and without my knowledge. All indications are based upon what was on the drive leads me to believe that he sold me a used drive instead of a new one. He intentionally tried to deceive me thinking I knew very little about computers. But he did not know that I have been using computers for almost 40 years and knew a little more about them than the typical 75 year old. He offered to issue a refund but only if I returned his replacement drive to him. I did not want him anywhere near my computer as I could no longer trust him. I suggested he deduct the cost of the part ($16.99 at Amazon) and credit the balance. He has refused to do so. Why won't Mr. Shacklette address the major issues of my complaint? Why did he install 2 spyware programs without my permission on my "new" drive, or isn't this a new drive? Why would he replace my failed drive with one that only has 10% of the capacity? He could see that my computer was super-sized and not one for a beginning user. I believe there is something peculiar about this drive and that explains why he is so insistent in getting it back! I offered to give him back the value of the drive but that's not good enough! For some reason, he wants this drive and only this drive!"
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