Turf Runners Equipment Repair And Sales 11603 Commonwealth Drive, Louisville, KY 40299

"Scam alert! My fiancee met with Chris Lay (owner) and dropped 2 mowers. She told him she wanted an estimate for repairs to both. The first one he looked at needed a piece welded back on. He told her $1100. She said it was way too much and that we would come pick up. He replied - you said you would pay whatever. She told him a new deck is only $900. When we went to pick up the mowers up they were sitting out in an empty parking lot where she met him to drop off. Apparently he uses someone else's lot away from his place. We have called numerous times for our deposit to be refunded. He said it was for diagnostics. Zero work was done. Read other reviews and check BBB before contacting Chris Lay of Turf Runners"

"I just returned a truck yesterday and they charged me for a cleaning fee even though I had the photo of the dirty when they ask for a before and after photo when you rent a uhaul... Someone isn't doing there job of looking at the before photos. This is my first time using there service and already had a bad experience.... I DO NOT RECOMMEND THEM AT ALL, PLEASE ADVOID. SO YOU WONT HAVE TO DEAL WITH GETTING CHARGED FOR SOMETHING YOU NEVER DID"

"Took my Scotts ride on mower to this guy a few year back to get a estimate because a pully had went bad on the deck. I specifically told the guy I bought it for $500 and did not want to get to far into it with the repair and would like to know the estimate prior to the repair. Couple weeks went by and he called me back with a $600 bill to replace the pully that he already repaired. I was not going to pay that so the guy got a free mower and I got the shaft on it. Opened a BBB case and they was unable to get a response or do anything for me. would not recommend, be careful with this business."

"Not the best experience. At drop off, I was told they would call to let me know what the problem was and how much it would be to fix it in approximately 5 days. After two weeks of waiting and no phone call, I started to call them. They gave me the run around for an additional two weeks. Finally after leaving multiple voicemails they finished it. They did fix my daughters go kart problem. But I will not go back for their business. Terrible communication and with customers. And a few days later I realized the belt was bad. If they cared, they would have noticed that and fixed it as well. Poor poor customer service."

"Serviced my Exmark mower and saw, charged fairly significant $$ amount. Mower would not start after 2nd use. Previously charged me for a tune-up and a new coil on the mower, second trip, if I remember correctly. I took it to another shop, they did the same service and had to replace the coil. Old coil had not been changed, that I was charged $110 for... Part swapper thief... The other shop bags the old parts and hands them to you when you pick up your equipment, Not like this shop. This happened last year, and I should have posted sooner.."