The Gym 3055 North Friendship Road, Paducah, KY 42003

"Please be aware of the policies and staff at this business. Good morning, Sharon, I came into the gym last week to cancel my membership and had an upsetting experience with your front desk manager, Chrissy. I have not been able to utilize my membership because my work and my dad's health have had me traveling a lot more. I did not ask for a refund for the months I was unable to check-in. I came in on the 4th and she explained to me that you had a 30-day notice and a $25 cancellation fee. Because I came in on December 4 I would be charged January's dues, as well as another $25. I understand this is a management policy but I assumed customer service would help me work through this issue. I did tell your manager that I didn't think this policy was right and I believed we could come to a mutual solution, however, she got visibly angry with me and was unwilling to even listen to me, which is a baseline of customer service. It is disturbing to see a manager at this facility be so emotionally unstable, by the end of our conversation I was politely calming her down when there was no reason for her to be so upset. I never responded with anger and outrage in any way. I believe businesses such as The Gym should empower their employees to make good decisions for their customers, especially those who plan to return, which was my intention for the spring but after the interaction and service I had last week I will not be able to continue to support this business. I would have liked to come to a mutual fair agreement but I do not expect that to happen. I am writing to share my experience and make sure my Gym membership is canceled. Can you confirm this for me, please? Holly Howard"

"Facilities are nice. My issues are with the contract. I can understand a “30-day notice” on a month to mont agreement, but beware of the “applicable cancellation fees” if you’re looking to join. The fee’s dollar amount is not detailed anywhere on the agreement and was informed “it’s because we can change it at anytime.”"

"Regular enhancement fees, exorbitant cancellation fees, all in all overly excessive pricing model not worth it. Equipment no better than a planet fitness, for 400+% of the cost (literally). Don’t waste your time or money on this place."

"Lots of space, had any equipment I needed. Women’s locker room had a sauna and a wide variety of fitness equipment and classes available. Also enjoyed the outdoor track. The 7 in 30 was a great temporary membership try for someone passing through town. Really for the most of my money for the time I was there."

"Excellent gym!!!! The staff is amazing. They’re knowledgeable and explain and address anything you ask. I’m not a “spring chicken”, but I love this gym and feel so much after each workout!!!"