Staybridge Suites Austin-Round Rock, an IHG Hotel

"Overall it didn't even meet my lowest expectations. The big problem was the mold in the shower. The standards of cleaning aren't being met for client safety if mold is growing in the bathroom. Only one TV remote even though there were 2 TV's. And the pull out couch bed was atrocious. So used and lacking support it was impossible for our 3rd guest to get any sleep. This was their suite. If that's how the big rooms are Id hate to consider what the other rooms are like. Overall underwhelming. The only positive is the regular beds seemed clean and at least comfortable enough to sleep. Oh and no hand soap/bar soap for some reason. They had dish soap for the little dishwasher but no soap by the sink for washing your hands? I don't leave a lot of reviews especially if this can easily be brought directly to the managers and owners. But the mold in the show shows a lack of care that I don't think just bringing the issues up in private would solve. To the management and owner - I sincerely hope you reevaluate the level of care you take in your accomodations. Your guests are what bring you money, our safety and comfort is what makes someone want to stay again. You failed in this. I hope you fix things. I hope no one gets sick."

"We had some property stolen from the room. It took many days and repeated calls before the manager responded. We were told by the manager that nobody entered the room during our stay, but we know for a fact there were employees in the room because we saw them, so that does not seem logical. Will update if I get any update."

"Okay I had a terrible stay first of all the sofa had so much trash under it it was disgusting after that the bottom dresser drawer had a bunch of the nurds cans in it so we had to pick them all out of it. Also the dresser lamp had a light bulb that was out. Honestly don’t stay here it is bad and disgusting 1 out of 10"

"Worst hotel experience I've ever had. The carpets in the halls are DISGUSTING, the cleaning ladies left USE gloves under the sofa cushions. DIRTY towels folded up for you to use in the bathroom and the shower was grotesque. Oh and if your toilet isn't working properly, hope you know how to fix it yourself. They will not attempt to fix nor switch your rooms. Just tell you they can refund you and you can leave. Lucky it wasn't a huge fix (I didn't know that my husband figured it out) but it shouldn't have happened."