Pottery Barn

"BUYER BEWARE There is a reason they don’t have reviews on their website Almost a whole year of complaints for a bedroom set. Absolutely terrible quality for the price you pay. Bought a bedroom for my then 6 year old. It barely made it 6 months when the dresser started chipping and the bed showing cracks where the slats are and showing signs of ‘wear and tear.’ It’s a loft bed son it’s not like he jumps on it all day. Other than sleeping in the room he doesn’t really do anything else in there. The dresser has had replacements sent twice already with both being defective, either chipped or discoloration. Upon bringing it up to the supervisor I was told that it can be replaced one last time because the other 2 were not up to my standards. It’s an almost 2000$ dresser. I expect standards since what they claim is exceptional quality and unparalleled value. Total lie. As for the bed after months of calls back and forth they’ve finally agreed to replace it. But then I find out that the dresser is not in stock and they do not know when and if it will be. They offered a refund and to collect the dresser but then I’m left without a dresser for the bedroom set. Completely unprofessional and do not respect their own claims of being high quality. Nor provide any solutions for the dresser."

"DO NOT purchase anything from this company. We bought almost $5000 worth of furniture, it took 6 months to get it in, and we ended up having to cancel the order. Now, we can't get the refund to save our souls. Customer service is pleasant and keep saying the refund is on the way, but we are still waiting. It has been 3 months now, and it is always a new excuse as to why it hasn't been processed. This company is just stealing and lying. So unethical and wrong!! Update: After months of calling, we did finally receive a full refund."

"Ordered a table four months ago and it was back ordered. Waited for delivery once. They sent the wrong table. Waited for delivery a second time. They sent a broken table. They said I could wait another month and maybe get another one. Canceled the order. Still waiting on the refund. This is a very untrustworthy organization. A massive corporation masquerading as a quality furniture store."

"I ordered a comforter and entire sheet set from pottery barn a month ago and they haven’t even shipped my order yet!!! The just have it on “back order” status and no updates or any information and I paid a pretty penny for this order! They don’t care anything about their customers and it is obvious! Will never order anything from pottery barn ever again! This is the longest I have ever waited for any order I have ever placed! For as much money as I spent with this company and they just flat out ignore me, I’m very irritated! Buyer beware!"

"Always been a fan of pottery barn but just recently had a bad experience with them. Purchased 10k worth of furniture in store, one being a 4piece sectional paid 7-8k. Almost 8 weeks waiting on delivery because the wedge was lost during transport, then cancelled, then stuck on a truck at a location waiting to be offloaded and a lot of confusion with customer support on what the actual status is for the order. Then when delivery arrived, the chaise ended up having a completely different cloth/texture compared to the other sections and it was a different color. We refused delivery and were told it will take 7 days for refund to go through. I guess I’ll wait and see on the refund but we were tired of dealing with customer support, we will buy a couch locally and have it delivered same day. Felt bad for the drivers and was about to tip then a 20 each however they took off without any acknowledgment whatsoever. Besides this, the in store rep was fantastic at helping us make the purchase, just not sure if I will risk buying from PB ever again."