San Antonio - Frost Bank Ctr, an IHG Hotel

"It was a great experience staying here for one night staying with my family. The restroom was really clean as well for the room. No problem was needed."

"This location doesn't hold up to the quality as other locations we have stayed at. Much older. Disappointing beds, musty smelling room and older fixtures. Very damp. Our lamps even had rust on them. Now we know, not all Holiday Inn Expresses are the same...and we've stayed (and enjoyed) at many."

"Great warm breakfast. Friendly service. Clean room that could accommodate our big family. The parking lot had plenty of lights as well. It's close to Walmart and restaurants. Worked well for us. We will be staying here again when we're in the area visiting."

"Nice Hotel Seems Like a Newer Location. Room was nice showed a little wear and a little dirt better than most! AC kept room at 74 when set on 68 turned it down to 66 and got 71. New Math? The Morning Auditor is NOT a cheery Lady. Seems Angry at the world. Sad to go thru life unhappy! I try to stay happy it's hard when people bring you down. I am a Platinum IHG member... When I requested a late check out I was allowed 30min extra. Not what I had in mind but, she said housekeeping was to have an early day. As I was leaving I noticed the Housekeeper was actively working on 4 rooms down the hall? No doubt another hour till she could get to my room? IHG tells me Platinum members may request 3pm check out That is what I am NORMALLY offered when I ask for late Check out... I requested 1pm on this day. Yes, I would probably stay here again if I was in this area and needed a room"

"I do not advise anyone to stay in this hotel. They are scammers at the hotel. I went there on September 28 and made a reservation through Booking. When I arrived at the hotel, they asked me not to pay $128 and the person at the reception said, “I will come back to you.” I discovered a few days later that they had only refunded $50 and I paid. I called them and they replied that they only charged me $50 and they are very fraudulent"