Hilton Garden Inn San Antonio/Rim Pass Drive 5730 Rim Pass, San Antonio, TX 78257

"Upon arriving to the room, we were satisfied as it was clean and updated on the inside. My wife woke up in the middle of the night from having to use the restroom. When she went in there she noticed we had roaches running around the room. In addition, as we were heading out way earlier than intended, we noticed yet another bug IN THE FRIDGE! That’s absolutely ridiculous and we were very dissatisfied. Their manager wanted to offer Hilton points to rectify the situation but I don’t think I want to stay at a Hilton again. Their response times are also slow and the manager at this location seems to never be available."

"We had a nice stay at this location. The hotel and rooms were clean, gym had good equipment, and the breakfast was outstanding. The location can't be beat. I thought the beds was superbly comfortable. I noticed that the floor of our shower was slippery once you added soap to the equation. I also look forward to the TV inside the gym being replaced. The staff was professional and friendly. We enjoyed our stay and appreciate feeling safe and for all the work in keeping the hotel functional and clean."

"The location just off I-10 is excellent, as well as being next to many restaurants. We had a single queen room which was above our expectation with plenty of space. My wife loved the mattress, I did not. We attended a NYE party at this location and the management reneged on the rooming arrangements for the attendees. We will not be hosting anymore events at this location."

"My family and I fell in love with this hotel a couple of years ago after a friend of mine had gotten us a room here. Anyways, this was our second year spending New Years here and it was great, aside from some minor issues. Overall, we still love this hotel, but may look into another Hilton location for our next New Year's staycation. Pros: Staff is super friendly and helpful, aside from the things we weren't suppose to hear I guess. Lots of texts to check up on how the stay is going. At one point my son knocked over my glass foundation bottle in the bathroom and we had to call for a broom and dustpan to get it cleaned up. Housekeeping staff was so nice. If you get the breakfast included, you won't have to pay $15+ each. There is coffee available in the lobby at all hours. Cons: All minor things of course. The hot tub wasn't heated and apparently hasn't been working for a few months. There is no shuttle as stated on the website. We booked two rooms and had to pay for them separately instead of one total bill, which seemed really odd to me. The bathtubs are really slippery, so we bring a tub mat with us just in case. Keurig machine was dirty. Like a build up of something that seemed like solidified coffee gel where the coffee comes out of. So we just cleaned that off ourselves. The potatoes for breakfast were cold. The coffee in the lobby that available at all hours is pretty much room temp, and the cream and sugar area seemed pretty neglected. Aside from this, there's the conversation that I guess wasn't meant to be overheard. We had arrived earlier than check in time and since the rooms weren't ready yet we asked if we could just hang out in the lobby and wait. So there we were just waiting and chatting, no big deal. After all, it was our own fault for being early. I guess staff felt rushed though, so at like 2:45pm they told us our rooms were ready and checked us in. The rooms were not ready. Housekeeping hadn't gone in to replenish the towels or clean, etc. One of our rooms was worse than the other, so we all hung out in one while housekeeping cleaned the other. This is what lead to the discussion we weren't supposed to hear. Housekeeping was telling the front desk that they need to communicate better because they had sent us up before the rooms were even ready and the front desk guy was telling them that he sent us up because we had been waiting for a while. It really made it feel like this was our fault, even though we weren't trying to rush anyone. We were literally just hanging out in the lobby. Anyways, overall, we do like the hotel, but I think we'll be opting for another location for next time."

"Very nice room. There was a small kitchen along with the couch. I heated outdoor pool and a small gym. There was plenty of space in the room. It also included breakfast which had lots of options for a hotel buffet. They also made 2 unauthorized charges to my credit card 2 months after my stay there."