Holiday Inn Express & Suites San Antonio Rivercenter Area, an IHG Hotel

"Excellent staff at this location. My room was good with really good water pressure in the shower. Plenty of parking available in the lot. The location was very convenient to get to the convention center, and a good variety of restaurants within easy distance. (Excellent breakfast taco place just 2 or 3 blocks north) The staff at this hotel made the real difference though. We saw three different front desk staff during our short stay at this hotel and every one of the three was happy and smiling. This is definitely not always the case with hotel staff, so the fact that it was the case here says a lot. I would be perfectly happy to stay here again"

"Stayed here for location next to carver cultural center. Rate was high. Service fine but nothing special. With the high rate thought I would have a nice room. Got stuffed end of the ground floor hall next to the laundry and maids room. Lots of street noise and mechanical noise too."

"Check in time is 3 pm. I arrived at 3:49 pm, and was informed by a surly, unapologetic evening manager that the room was not yet available, “still being cleaned”. She also tried to tell me that check in time was “between 3 and 4 pm”. Funny, that’s not what the website or the IHG app says. Finally got a key at 4:15 pm. No apology, just more attitude. She tried to pass it off as her being conscientious about rooms being thoroughly cleaned. Guess what? Guests want both clean rooms AND rooms available at the agreed upon time. We’re paying for BOTH of those things."

"First of all the 3 stars is not a reflection of this actual hotel but more geared towards the Holiday Inn company and IHG. The employees here are extremely helpful and friendly and the location is great for the price. It’s about a 3/4 of a mile walk down to the riverwalk or a $2 scooter ride. The rooms are pretty nice and the hot tub was relaxing after a long day at work and hanging out in the chilly weather. Breakfast was always put out on time and coffee was ready in the lobby super early. All in all a great place the stay. I left 3 stars because the day I checked in my room wasn’t ready until 2 hours after check in time. I understand getting busy and behind on cleaning and that’s not really a huge issue and not a direct reflection on the staff. The unfair business practice here is that if you check out of your room late you have to pay a fee or maybe even for that night, but when they don’t hold up their end of the deal and rooms aren’t ready by the time they say you can check in there is no compensation. Whatever they charge you for checking out late they should have to comp you if a room isn’t ready by check in. I apologize for the rant about a petty thing but it irks me when major companies aren’t held accountable."

"The location of this hotel is perfect, 10-12 minutes walk to river walk. Plus point is the parking is free here. From lobby to room, everything was clean. Water pressure in shower was excellent. Room was big enough and tidy! Breakfast was complementary and had good selections! I will definitely stay here again, whenever I am coming to San Antonio!"