Williams Bros. Health Care

"I just had a question about an item. They didn’t have what I needed but was very nice talking to them."

"The employees at this location were unhelpful and disinterested when responding to my questions . I found it trying to schedule appointments because the lady on the phone would put me off or say they were booked. Her attitude was rude. When I brought my sleep apnea machine into the office for help the individual that assisted me acted as though I had inconvenienced her. I would or recommend this location. I had a much better experience at a location in Vincennes."

"They have no accountability in the stores. I have tried to get my Cpap recalled for 2 years, new Albany and Bloomington won’t take care of it. I walked away from the woman to the exit door away from the woman in New Albany, carrying 2 cpaps and a service dog leash, and she kept repeating I was being aggressive instead of helping. There is no way to get a corporate office number or someone to call me back. Heads must be hidden in the sand at corporate. Nobody working there gives a hoot."

"I definitely did not get off to a good start with this company. Not really sure what is going on internally with them but essentially after waiting for quite a while to hear from them, I contacted them directly and was informed that they had been “trying to get ahold of me” for 4 weeks. When I verified the number they were calling, it turned out to be wrong. They then told me that they had tried the correct number before but that there was no voicemail and when they reached out to my pulmonologist they gave them the incorrect number which they continued to call. Apparently at some point, they just stopped calling the bad number and I was left in limbo. I found the entire experience odd but decided to move forward and scheduled a fitting for later in the week. At that point, the individual told me the terms of my “CPAP” insurance coverages and I requested confirmation that it was for an “APAP” device at which point they seemed bothered that I was asking for clarification. Given the fiasco with the telephone number (which was patently absurd, because no one else has had a problem calling my correct number and leaving messages) I felt that clarifying was important. They explained that they were the same type of machine but again, seemed annoyed that I was seeking to understand the particulars. That experience prompted me to look at their reviews and it was pretty appalling and enough to get me to request my pulmonologist to send the order to a different company. I can’t say if they are “good or bad”per se with regard to their overall care and medical supply but I certainly had a sketchy enough first encounter with them to make me want to look elsewhere."

"I have had so many problems with William Brothers. They are impossible to deal with. I’ve had a sleep machine with them for one year and now I need supplies. They will not give you any prices over the phone. They will not return your phone call and they will not sell items separately. They also will not tell you what is covered by your insurance insurance company and what is not covered by your insurance company like I said, avoid them at all cost"