CVS Pharmacy

"My new rx was called in on Tuesday 10/24 and I got notice that it was ready 10/31. Hopefully Pharmacy will get the help it needs."

"The pharmacy never answers the phone you can't get in touch with anyone to ask a question you have to interact with a computer that can't answer my questions. You never know when the pharmacy is going to be opened or closed. Customer service at this location has gone way down."

"Im still on hold.. it's been 25 minutes. You guys never answer your phone. Its not something that can be answered online, when my Dads critical meds have been processing for 10 days and he is out now. 10 days...I should have just ordered them online, but you've pulled the prescription so now I can't get it anywhere else. Guess I'll come down and stand in line to wait for someone to just tell me they don't know. This is the same song and dance every couple months"

"CVS on the corner of Shelbyville Rd and Moser Rd is the greatest. The staff went out of their way to help me. I not only saved money on my prescription but had a staff member actually speak to me about stocking a particular item that I was looking for. I wasn’t able to purchase the item but I appreciate the fact that they could explain why it wasn’t on the shelf. Made me feel like they respected me as a customer."

"Worst service AND customer service by a pharmacist EVER! I was literally on hold for 52:38. I was told by the pharmacy employee to come for testing and if there was a problem or a question to call back. When I tried to call back that’s when I was on black hole hold.... I drove from MT. WASHINGTON to LOUISVILLE KY and then waited in line another 20 minutes to be told by someone at the drive thru window “Sorry testing is done for today.” I said well that’s not what was told to me on the phone and I have been on hold for almost an hour. She said yeah Sorry about that. When I asked to speak to the manager which happened to be the pharmacist, she literally came to the window YELLING. She was CLEARLY HAVING A BAD DAY. This is UNACCEPTABLE and I WILL REPORT directly to CVS."