Park Duvalle Community Health Center Inc
3015 Wilson Avenue, Louisville, Kentucky, United States
About the Park Duvalle Community Health Center Inc
Park Duvalle Community Health Center Inc is a comprehensive healthcare institution located at 3015 Wilson Avenue in Louisville, Kentucky, United States. As a community health center, we provide a range of medical services including primary care, specialty care, mental health services, dental care, and pharmacy services. Our goal is to improve the health and well-being of individuals and families in our community by offering high-quality, affordable healthcare in a welcoming and supportive environment. Visit us today to experience compassionate care from our team of dedicated healthcare professionals.
Photos of Park Duvalle Community Health Center Inc
3015 Wilson Ave, Louisville, KY 40211, United States
Opening hours of Park Duvalle Community Health Center Inc
Monday:
08:00 - 17:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Park Duvalle Community Health Center Inc
"My daughter had an appointment this morning 4 my grandbaby. The ride called 2 ask if she was gonna make it 2 the appointment.... That's not the question u ask if ur the ride... The driver was so rude 2 my daughter!!! No wonder they only have 2.6 stars & people are dismissing them 4 care. We are gonna find a different transportation service or jus catch the bus. If u don't have the customer service 4 the job... Find a profession that doesn't deal wit the public!!"
"They cancel my appointment 2 days before after waiting for 2 months. I went there yesterday for an other appointment , the lady didn’t show up20 mn after break, I call today the lady said they only make appointments for January the 3 . I ask to make one for me for January she hang up one me. I was with them for 8 years or more That’s catastrophic now with the Apoitement lady"
"DO NOT come here for your mental health needs. This place does not care if you live healthily or not. I had a telehealth appointment scheduled, my doctor never showed up. I sent a message to my doctor asking what happened, never heard back. A month later, my prescription needed refilled & they REFUSED to send in a refill (knowing my medication has withdrawal effects) even after i explained to them no one told me my doctor left the practice. The receptionist was extremely rude, questioning my character, etc. She had the audacity to say “if it’s that important to you, why didn’t you call?” AWFUL patient care and customer service. DO BETTER before you have blood on your heads. Mental health is not something to mess with."
"It is truly disappointing to have such a low standard set for one of the only healthcare facilities in west Louisville. Simply attempting to make an appointment is close to impossible. I've been attempting to schedule a dental appointment for the past 4 days and have never been able to reach a live person by phone. After leaving multiple messages throughout the day over the past few days I have decided to seek medical attention elsewhere. I even left a message on their compliance line 2 days ago and have yet to receive any response. It is not only disappointing, but very concerning that this facility receives government funding to care for an already disenfranchised community and has such poor customer service and a clearly broken patient appointment process. I would suggest some in depth reviews of the entire establishment to develop a process improvement plan ASAP. My heart weeps for the patients who are completely dependent on this facility for care and are unable to seek care elsewhere. I sincerely hope this message reaches someone who can make things better."
"Dental (10/26/23) I was told I had to reschedule my appointment last week to come this week because the dentist was sick. Understandable. Today I arrive and after waiting, I am told that I will NOT recieve services for which I am scheduled for- due staffing issues... the ENTIRE reason that I am here today is BECAUSE I was told I would do it TODAY! Do you all understand how freaking frustrating this is and to offer me an apology? The same apology that you offered last week for the SAME thing?! Save the apologies. Do better. This is so freaking unprofessional. Someone could have CALLED me and saved me my time AND gas. Neither of which I can get back now. It takes two seconds to be professional and do that. To reach out and say, "What you're coming in to see us for is unavailable, do you still want to come in?" Give me the option to say yes or no. This is the most unprofessional thing ever and I will never be back. I'm beyond pissed. Is someone going to refund me gas and time?? No. Just the apology. Keep it. It's worthless."
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