Waterford Place

"If you are looking for a responsive, helpful, considerate leasing staff and incredible maintenance professionals, this is your place! And if you haven't seen the Waterford updates on social media, you're missing out. Patrick does a great job. He is one big ball of joy!"

"My boyfriend and I have lived in a third floor apartment at Waterford Place for 1 year. We have absolutely loved it and have little to no complaints! We’ve always felt very safe, and we really appreciate the amenities. The location is also amazing. It’s close to everything and right across the street is Brown Park! The office staff have always been nice and welcoming, especially the manager Patrick, who can always bring a smile to anyone’s face. I especially would like to brag on the maintenance staff. We’ve had a couple minor problems which have always been responded to very promptly by Ricky (he is the absolute best!!) We have renewed our lease for another year and are so happy we chose Waterford!"

"Waterford Place is the best apartment community in Louisville, hands down. The property is gorgeous (especially in the summer — the trees are large and the entire property wooded; the grounds are kept meticulously and with full leaf cover it's astoundingly beautiful), the upkeep is top-notch, and for being surrounded by three heavily-trafficked roads, the property is near-silent. I believe it to be the many wonderful trees that I mentioned before — few if any properties have the amount of foliage Waterford Place boasts, and the property feels almost like an oasis as a result. The office staff is constantly, consistently, and almost surprisingly helpful. I've lived in places where emails are never responded to and calls are ignored, and this property is DEFINITELY not one of them. If you email, you often get your response within a few hours. If you call, someone almost always answers, and calls are returned promptly when not. Missy and Patrick are amazing and have been at the property for as long as I can remember, and the other two office staff members, while newer, were no less friendly. The maintenance guys were great as well — prompt, professional, and kind. I've never had a problem that wasn't quickly resolved, and they often waved to me or said hello as I passed, which was a gesture that I greatly appreciated. The surroundings are great as well. You're a short drive — or walk! — away from both of Louisville's major malls, as well as a few different shopping centers. There are FOUR hospitals within a mile radius, so this is a perfect location for anyone needing fast medical care. There's a beautiful, highly accessible park literally right across the street and another up the street, as well as two other, larger ones close by. Downtown is about 10 minutes away, the airport is about 10 minutes away as well, and there's pretty much no area of Louisville you can't reach from St. Matthews within 20 minutes. The property is well-lit after dark and I never felt unsafe on the property or in the surrounding area, not even in the early hours of the morning. My neighbors were almost always friendly and quiet, and I befriended quite a few of them! Snow removal was always prompt and the sidewalks were always well-salted. The pools were always pristine and the fitness room was always shining. I meant to write this review right after I moved out, but I’ve just now gotten around to it. The places I've lived since have really shown me that I underestimated the value of Waterford Place. No property I have ever lived at has done it better. If I ever return to the area, you can bet I'll be back at Waterford!"

"Our first weeks here have been horrible! The apartment was not ready for move-in, it was not what we were promised when signing the lease, and we've had non-stop maintenance requests. Their solution was to move us into a different apartment, which has been delayed for maintenance reasons! (The irony is lost on them.) Now they are trying to charge us ridiculous fees for a move that they suggested to solve the problems caused by their poor management. Waterford Place customer service can spare me the standard "call us so we can fix these problems" reply to this review. Your management team already knows what the problems are and they will smile at you while they lie to your face that they will fix them. UPDATE: It's gotten even worse. The stove and dryer are broken and clearly were not checked before move-in. They are also bullying us to take down our reviews so if you think their star average is good, it's because they sanitize bad reviews rather than provide good customer service. UPDATE: 6 weeks of constant maintenance requests and poor customer service. The bullying continues with a notice that we have violated our lease because we have been complaining about the problems. What a horrible way to do business!"