Clarity Child Guidance Center 8535 Tom Slick, San Antonio, TX 78229

"If anyone has their children here, I would definitely look into the kind of care that is being provided. This place simply just wants to charge your insurance and be paid without providing proper diagnosis and therapeutic care. My son is currently under their supervision for assaulting me, and attempting to push me down a flight of stairs, I have not received one phone call from a physician or a licensed medical doctor or provider from this facility. I’ve got one phone call from a nurse asking to give my son melatonin to sleep one call from a lady asking for my email and that was it .I am now receiving a phone call to come and pick my child up , even though we have not had a family counseling session which is scheduled for the following Day at 4 pm . they are requesting that I pick up my child who assaulted me attempted to push me down a flight of stairs, basically attempting to kill me without conducting a family counseling session prior to his release. without making contact with me to provide me an official diagnosis or let me know the status of his mental state and behavior, while in the facility. they just want me to pick up the person who assaulted me attempted to kill me without giving me any information on his mental state .Shannon is being told by the care coordinator Elva that they cannot provide me the medical directors or licensed physicians information so they are refusing to give me the name of the doctors the name of the medical Director information that should be public record and should be provided to parents with no issue . Before leaving your child here, you should ask for the medical directors, information, physicians information, and what licenses they carry to provide mental health Before leaving anyone here!!!"

"Our son was transferred here from Dell Children - we were initially skeptical, but this center is meant for kids and was a huge help for our son. I would highly recommend them. The entire team from intake, nurses, and doctors communicated well. We could call at any time and see him anytime as well. Thank you for the amazing help!"

"I had a bad experience with this facility. My son and I had been seeing a therapist prior to coming and she worked well with giving me an understanding on the process and steps I need to take for my son. When I got to this place they tried to tell me that what the Psychiatrist Diagnosed my son as is wrong. I don’t think it’s professional to bash another worker in the same profession as you. I felt he could have just gave me his own opinion on what he thought of my son. Not only that he did mention that therapy doesn’t help kids because they can’t learn the coping mechanisms and everything it offers and recommend I give my child meds, which I was not a no for but wanted more in-depth information on. Mind you they have therapy for the children that stay there. How can you say therapy doesn’t work but work in a facility that uses therapy to help its patients? When the person who gets your permission to give meds to your child called, I had asked a few questions on the meds they want to give my child, it is are first time dealing with having to give are child meds and I wanted more information. She told me that the doctor didn’t really leave notes and suggested that she can have him call me, I was okay with her relaying the information to me she just didn’t have anything to provide me with as to why I guess she suggested he calls me. When he gave me a call I was not even asking questions yes and was just giving a back story of are situation, he then tells me he doesn’t want to go back and forth and asked me if he answered all my question. I felt closed off and a bother to him and just answered yes and said bye. One of the things he mentioned was that medicade won’t pay for anything once they see that I’m not giving him meds and that my son is the most depressed out of every kid he has seen. It seem to me he was trying to scare me into giving my child meds.The doctor was very rude idk if he has to much on his plate or what but I didn’t mind his staff relayed the info to me if I was a bother to him. He needs to get his staff on check and put more notes for them to relay if he don’t want to speak to the parents. I would of been fine with that. The next day they call me to check my son out and I think it’s due to them thinking I didn’t agree with the meds which I was going to allow my son to have after I did my own research. They have an agenda here and these doctors seem to be on a high horse or something none of them make a parent feel we are doing are best but quick to brush the curiosity off right away. Like dang my child is a child and I want the best for him not all doctors want the best for the patient. The therapist was great I can say she did a good job. Edit: The doctor called CPS on me I seen from other post he had done that for other kids staying at this place as well. I think that’s insane and a waste of peoples time. There are kids out there that really need cps and cps is wasting time on this man’s request to call on people that he thinks don’t agree with him. Shame on that man."

"My 17 year old son Christian was here for 2 weeks. I’m very happy with his treatment. When he first got here, he hadn’t been talking for some weeks and was drooling without being able to walk. Mostly due to some trauma he’d gone through and passed synthetic weed he’d taken. He was treated exceptionally well by the staff. Elizabeth one of the nurses would almost always answer the phone, when I called and kept me updated pretty regularly on his condition. He didn’t want to take his medication before and this place helped him with taking it again. He was fed well and his therapist would do group meetings with his Father and I, to tell us on how to better help him. Dr. Phil also gave me plenty information to help and understand what got him to this state of depression. He told me he was going to do his best to bring him back and he did. Now it’s my job to keep him away from the wrong people and make things better at home."

"Brought my son for an evaluation and to receive recommendations for his care. First off, they will only provide you with one recommendation which is to admit your child. A psychiatrist doesn’t even see your child, they just go off notes the clinician writes. My son did not want to stay as he said he feels safer at home and being with his family than with strangers. He felt like if he stayed he would only feel worse. Why would I want to put my child through that and strain him more mentally by leaving him there? I let the clinician know and she very rudely said “ I’ll let the doctor know they may want to ED him” first off, my child is not a threat to himself or others. Secondly, when I asked about partial hospitalization I was told “ the doctor recommended inpatient” so because we denied inpatient care it felt like they no longer wanted to help us further. They also only allow one parent at a time which is ridiculous as both parents should be together to make such an important decision. I did not like my experience over all. It felt very “ my way, or the highway” it’s really sad that they only give you one choice for your child's mental well being. We weren’t given any references for care, or offered any other solutions. They should really be more empathetic and put themselves in the parents shoes. I really had high hopes about this place but it’s very hard to get proper mental health care anywhere these days."