iDEAL FURNITURE 3733 Shell Street, El Paso, TX 79925

"Were checking out stores for mattresses on a Sunday and their store had a sign in the window saying they were closed Friday and will reopen during regular ours on Monday (posted times were 10-6 M-F). Showed up on Monday at 11 and it was still closed. Writing this so others can call first to verify they are open before they drive out there."

"Me and my partner met with Evelyn she was super sweet, showed me a great selection and prices and deals after I made the first payment I never heard back from her. Furniture came in was missing pieces to put my bed together, the movers had to let me know to contact the store, so I did (it took 2 weeks to get the order, and 2 weeks to wait for my missing pieces) and another lady answered and helped me make the order she said she would call me the following day for a delivery date, to put my bed together and never heard back for both lady’s. Called the following day and was told their drivers are assisting other incoming new order and no drivers were available..like my order wasn’t completed. Beginning of the process was good after I payed, everything went down hill. never heard back from Evelyn even when she was the person processing my order. Good people, with good prices, nice furniture just lack communication"

"Met with Armando and was greeted as soon as I walked in. I told him what I was looking for and he gave me different options to choose from. Very friendly and professional. Excellent customer service and quality products to select from. I highly recommend iDEAL Furniture and will be going back."

"after having a horror story at Ashleys we went to Ideal to see what they had. it was a surprise that they had the sectional that I had ordered at Ashleys in stock even though Ashleys had it in 6 week back order. they made me a deal that beat Ashleys, and they delivered the very same day. Beat that Ashleys!. I should add that everyone there is super friendly."

"I attempted to order a dining room table with this company, I had been shopping around and the dinning set I really wanted they didn’t have available, I then contacted ideal furniture and spoke with Mari and asked if I could scheduled an appt and she said she was not at the store and won’t be available she then asked what I was looking for in which I told her I was looking for this table since I’m trying to furnish my new home, I then told her I had already received a quote for bedroom sets and living room set with another company and she said she can check pricing for all other items I reserved and said they have the best rates and lower costs then other competitors. I gave her the information and she mentioned she would check for me and give me a call back whiting the next few hours, so I texted her the information and she didn’t reach out to me, so I texted her and no answer, I then called her and she mentioned she got super busy in which I understand but it would have been nice for her to at least notify me she would call back, I then asked if she was able to look into the prices of the items I sent her over text in which she said she didn’t take the time to look. she then asked me to give each product number to her in which I did, she mentioned how it’s her and her husband business and they are know for lower prices but once she quoted me, it was a lot pricier then what I originally was quoted and when asked for how soon items could be received she had no answer all she could say it could take 2-6 weeks I then told her I was only interested in dining room table and I would order the rest with other company the next day she quoted me for the dining room table set which was a little over what I expected, she said there was no discount that was the price. I originally thought of giving this company a full order I was willing to pay cash for everything and order 2 bedroom sets, dining room set and living room set, but was very turned off by lack of flexibility not having exact date for shipment, even tho I was bundling and ordering multiple items there was only 10% discount offered on top of delivery, what I was quoted was insane compared to the other company. I decided not to order from them and instead went with ASC clearance outlet which I defiantly recommend ! I was able to save over $2000 more then I would with ideal furniture, David is amazing he is available and takes the time to see what you need and offers bundle deals, he was able to have all my items available within a week. I love how he did business that I ordered a different dining table set with them in which they gave me a better rate, don’t be fooled by companies that say the offer the best price in town, do your research and get quoted. Even tho it may seem like a good deal, I guarantee you another company can offer you something better and with quicker response and offer bundle deals. Go see David tell them lesley refer you, you won’t regret it! ASC clearance outlet near airport, he will work with you and is available and responsive!"