Bacchus Wine Accessories 14027 Memorial Drive, Houston, TX 77079

"Placed an online order and they never sent the item or refunded me. Called them and they gave me a ton of attitude, called me a democrat (?) for wanting a refund for an order they refuse to send, and hung up on me."

"I placed an order for some Rogar parts for a wine opener back on Dec on 2020. As of April 2021 the parts have not been delivered. i have called and written to the company " Bacchus Wine Cellers" sevreval times and only once did some lady, aparently the owner, answer. She was very rude on the phone insisting she had delivered the package. She promising she would do something about it the following week becuase she that day and week she was to busy. I tried to ask for a re delivery or a refund and her actions was simply to say I should wait and she hung up the phone. All I could get was a USPS notice that the packege was delayed and in transit back on January 25th 2021. Now the company wil not answer my mails. I am frutrated and feel cheated. Lusi Picard Ami. MD"

"zero stars. Surly attitude on an attempted phone order. I'll spare the details, the short of it is that after trying to order a part through their poorly functional website, I thought I would go old school and use their published 800 number for the order. Geez was that ever a mistake. She was too busy to speak to me and said she would call back in a minute. Incoming call with not caller ID. Sorry, I don't answer blind calls. So I called back on the 800 line to order the desired~ $60 part. I was given a surly attitude and a lecture as I was told they only use the 800 number for large orders. No such note in the site. After huffing she asked what I wanted. I had the part number, again off their website. She started to again to lecture about, 1st not having the part, and 2nd not knowing what the part was. I wish I had a recording. One can only imagine how they run the business."