HomeTowne Studios Louisville

"Zero star hotel but didn't get that option. They don't make the homeless who do not pay leave or tresspass them and police will not arrest them for breaking into your room and guests car. The hotel staff help the homeless people take your stuff by telling you they have cameras on the parking spots in front of the hotel to get your car out of your sight yet they don't have cameras there and they don't review them. This place is disgusting and I'd rather stay in a hotel in a 3rd world country at least it would be cleaner then home town studios hotel. That has bed bugs and cockroaches. And the jtown police will not search them or arrest them for taking your belongings. The police also will not make them leave or tresspass them or charge them with anything. There are tons of drug users and dealers at this location 4540 Taylorsville Rd. I highly recommend no one stay here. Then they refunded me over 400$ on Feb 27-2024 then the same day charged me 511.72 for no reason defrauding me out of my money. The manager is currently out of office and support to be back in by 3pm I'm waiting on a call back the police in the town are aware of that location and if they do not refund my latest charge of 511.72 then it becomes a criminal matter and the police are able to make some arrest"

"The front desk attenuate was rude and not friendly at all. It was on February 10, 2024. We checked in and there was homeless people in the office begging for cigarettes and selling alcohol. When we got to our room it was filthy. No towels and one pillow. When I asked for towels the female attendee said we don't give extra towels and I and to explain 3 times we had none and only had one pillow. She acted like we was gonna steal 2 towels and a pillow. The towels was so old and thin and frayed, who would want them. I'll never go back here and never recommend this place to anyone. It was an awful experience for us. A complete waste of money."

"Had a really bad experience at this place. Starting from the checking process where they check in desk is not open after 7.30pm and you have to call the maintenance person who will let check you in and take you to the room. But they had switched my room to a different room than the ones I booked. I booked a room with 2 queen beds and they gave me a room with 2 single bed. Even this room, the key access didn't work and only was to get in was to call maintenance every time. Most of the electrical outlets were not working in the room. Bathroom sink gave black water when I first started using it. There were several cockroaches in the room. Window curtain was falling off. When I asked the next day for a different room, they flatly refused to give it as they were all booked out. I had some other people staying with me and the staff refused to provide an extra mattress or even some extra blankets, which was the last straw and I had to leave the hotel at midnight and pay more money to go to another hotel. Wouldn't recommend anyone to go here even if desperate until the management makes some major changes."

"They don’t take cash, ok understandable. Even for the $50-100 deposit not listed anywhere. Get to my room, key card won’t work. Go all the way back three times just to get another room and the lady was nice thru all this. Not even five minutes into getting in the room, roach on the wall. Roach on my pillow. Babies on the walls. Packed up and left immediately. Of course no refund because of going thru third party site. But best is we didn’t get our deposit even offered back to us. DO NOT STAY HERE. the lady apparently copped an attitude with my partner when he addressed the bugs, but not me. He is heavily tattooed and to me, that felt very discriminating for her to treat him such a way and not me."

"Booked a room for 3 nights to see family for thanksgiving, check in was smooth, but the property had piles of trash all around. Got in the room and it was filthy. Roaches on the toilet and the toilet wouldn’t flush. Roaches on the walls. Hair and dirt in the bed. My husband grabbed a roach in a tissue and went down and showed the front counter. They agreed to refund us, and I got my refund through Expedia, however I did not get back the $50 room deposit, and was actually charged it twice. For weeks I’ve been emailing and trying to get ahold of someone. I’ve gotten “someone will contact you within 24 hrs” but it’s been a week and still nothing. So I’m out $100 for a hotel that I didn’t even end up staying at, and their corporate or whoever deals with the guest relation cases is a joke. The staff at the hotel are friendly tho."