Fairfield Inn & Suites by Marriott Louisville Jeffersonville 3000 Gottbrath Parkway, Jeffersonville, IN 47130

"I am extremely dissatisfied with the level of customer service provided at this hotel. Following my departure, I discovered an erroneous charge for an additional day on my invoice, which the hotel staff displayed an unwillingness to rectify. Despite my interactions with multiple employees, none demonstrated a willingness to assist in resolving the issue. Furthermore, despite my request for a manager to contact me, I have yet to receive any communication from them. As a Titanium member and a loyal patron exclusive to Marriott hotels, I must assert that this particular establishment has exhibited the poorest standard of customer service in comparison to all other hotels within the brand. I would strongly recommend considering alternative accommodations such as the TownePlace Suites in Jeffersonville, which boasts exceptional customer service. Regrettably, I will not be returning to this Fairfield hotel in the future, as their disregard for customer satisfaction reflects poorly upon the Marriott reputation."

"Story time… So my kids run AAU/USATF track so we stay at a lot of different Fairfield’s throughout the year. (IYKYK) I also book them well in advance, and sometimes multiple just to see where our other teammates will be staying so we can have options. So USATF indoor nationals are in Kentucky again this year so I booked multiple hotels around the area. I booked in September 2023 for March 2024. However my team decided to go the AAU route and go to Virginia Beach and yes my hotel was already booked just in case. So yesterday we were in Ohio for a meet where we stayed at Fairfield Ashtabula (service was excellent) I decided to cancel my Kentucky rooms. Louisville East and Louisville Albany were no problem. However with Louisville Jeffersonville there was a problem canceling the rooms because they were charging me a fee for the rooms. I had two rooms booked so we’re talking $444 and $456 cancellation fees. Now I do this a lot. I never book the prepay always the standard, so I can cancel three days in advance or 24hrs in advance. I go back and read them and sure enough it says the next day. Which is strange? I call the hotel and a very rude Ms Leslie picks up and in her snobbish/ Karen tone tells me there is nothing we can do it’s locked in and we can’t touch the reservation and there is just nothing we can do. I’m pissed. So I know I didn’t make this error it has to be something wrong.. So today is Feb 4. I go back on the app I put in the same dates March 7-10 for Louisville Jeffersonville I make sure to click on the standard rate which I know I did before and not the prepay, they show me my available rooms I click on it and I scroll down to read rate details and it’s says you have until Feb 5th to cancel the room…. I’m pissed. They are locking people in these rooms and not giving them any room to cancel and stealing their money. I even told Leslie what if I had Covid and couldn’t make it she said there is nothing we can do very arrogantly. Like she know exactly what they doing and been doing it. In conclusion I will never book at this hotel again. I have a large team and organization and will also tell them to never book with this particular hotel because of “Ms Leslie and staff.” Very rude and uncaring. Make sure you read every detail because even in hospitality they will try to get you. Sorry so long. Have a great day! 0 stars"

"I was not impressed with this hotel, I feel like it was over priced for the condition its in. We choose this one because it was the only one in the area with an indoor hot tub. The hot tub didn't work. The hotel was dirty, there were rips in our sheets, and in the shower all three bottles were conditioner. The breakfast was just okay, they weren't fully stocked on things, the juice dispenser was empty, and the waffles weren't good, the batter tasted old. I don't recommend for the price. The staff was friendly."

"Modern clean hotel with Marriott level hospitality and customer service. The location is perfect for business in and around Louisville, Kentucky. It is just on the Indiana side of the Ohio River and really easy to find using Google Maps. It is in a fairly quiet area yet there are plenty of places to eat in close proximity. This is one of the cleanest rooms I have seen for a while."

"DO NOT MAKE RESERVATIONS at this location if you want peace of mind. Terrible service and horrible people. Mistakenly placed a reservation at this location and the manager refused to refund the reservation within 45 minutes of booking despite medically extenuating circumstances. The general manager and her cowardly back room lacky at this location are completely without common sense or compassion and refused to discuss a refund and refused to transfer the reservation to the fairfield inn closer to the Hospital. This place needs empathy and customer service training. I Hope they're never in a situation where a loved one is in danger and they can't find a place to sleep for the night or a compassionate person to help. Don't book here unless you plan to pay for a room whether or not you stay there."