Walgreens,

17330 West Grand Parkway South, Sugar Land, TX 77479

"Very lazy staff four people were playing with each other not working and spent one hour each to sale me $20 medicine . No wonder Walgreen is closing their stores because of high cost with very low performance ."

"I need to schedule a meeting with the store manager or pharmacist. If I don't get a resolution soon, I'm filing a complaint with the Texas Board of Pharmacy for losing my son's prescription and giving us someone else's medication."

"Had to transfer my prescriptions to another pharmacy because of insurance issues. Worst experience ever. All of my Rx were suppose to be transferred to the new pharmacy. Instead, they filled two of them at this location, only faxed the order for the one they didn’t fill (which was never received ). When the transferring pharmacy reached out to let them know they had not received the fax, they were told by the pharmacist that she was busy administering vaccines and she would call them back after 8pm. I happen to be on line waiting to speak with the pharmacist when they called me to inform me what they were told, this was around 4:30p. I managed to speak to someone at the counter who spoke to the pharmacist and at first she said to have them call her back, and she would release the order over the phone. When I finally got a hold of the other pharmacy, she then changed her mind, came out to speak to me and said she has 10 more vaccines to administer and she would be contacting my new pharmacy once she was done. She went as far as asking the person behind the counter to print my information from the computer and verify the new pharmacy’s information. This was at 5:30pm. I tried to get the two Rx they did fill but was denied my medication. I asked why they were withholding my prescriptions from me, the reasoning behind it as per the pharmacy tech who had them in his hands, “well, if we’re going to transfer the prescription, you can just get it from them.” If this all wasn’t frustrating enough, I waited and reached out to the new pharmacy at 10:30pm to ask if they received the transfer, and of course they did not. The pharmacist never called like she said she would, they didn’t receive a fax for the transfer. So I am left without my medication till God knows when. Called main customer service and spoke to a great representative, hopefully they can resolve this issue in a timely manner."

"I am appalled that this pharmacy does not have 5 stars. These Techs are so awesome & are always making sure I have exactly what I need & go the extra mile to ensure that I do. They never mind my questions & the best part is that they are all super friendly & always ready & willing to assist me. Don’t let the crazy stars for this store deter you - I will never go anywhere else"