Hilton Garden Inn Lexington

"I had a dinner at the bar/restaurant and I told them I was going to pay by credit card not on my room charges, so when I paid my my bill I first noticed two charges for wine which I didn’t order, but with some debate they correctly removed them since I don't drink wine. Then I went to the front desk to check my room charges because I had an odd feeling that I was witnessing an impropriety, and sure enough they charged my room and my credit card for my families dinner. Sadly enough, they said they could not repair the matter and I would have to pay for both the charges and call somebody on Monday. I warned the 12 other families that were in our group to beware of bar charges being double billed and we ate additional meals outside the hotel. Our group is not happy and wont be back. I did generously tip $25 for a $55 meal. So essentially I paid double for my dinner and paid a $50 tip. When I asked to speak with the manager she said she was the manager which is concerning that the hotel managers aren't adequately trained to resolve customer’s issues. She did offer me a free candy bar but I declined due to the fear that i was being set up for more room charges."

"Great location. Clean place. Awful otherwise. The beds were so uncomfortable! Pillows were terrible. Beds were loud. Anytime someone would roll over at night, it was so loud it would wake everyone up. You can hear every little noise from above you and beside you, including in the hallway and on the street. First stay at a"Hilton" as a member and genuinely disappointed. Nothing like day 2 on a long trip starting out with no sleep. Will not be back."

"Traveled for an overnight getaway, our second time staying at this hotel and as always very pleased. Service was great, rooms were clean and smelled nice. Linens and towels were clean. Body wash, shampoo, conditioner were all provided and attached to the walls of The shower as well As beside the sink. The only thibg I can say was disappointing was I suffer with a muscle disease and look forward to warm pool Water. Although pool room was nice and warm the cool was on the cold side which I cannot handle otherwise we love staying here and will continue to come back."

"Pool was being renovated and this wasn’t listed on website when I made my reservation. Since the pool was the main reason I chose this hotel, it was disappointing to say the least. The room appeared clean and in good order although the faucet in the tub dripped constantly! That was annoying. Also, I had to let the water run for quite a long period of time before I could get hot water from the hot water tap. Unusual in a hotel. The location is convenient to shopping, restaurants, and the interstate."

"Definitely won't be coming back. I think the only good part about our visit was that there was outback steakhouse right next door. You don't get any discounts other then Hilton points (so no triple A, no military.) The room was 160 for one night, and came with nothing but a "free gift" under $5 in their little shop. Didn't even help, because ICECREAM was $6 for six ounces. You have to pay for breakfast (13 for buffet PER PERSON). And, you have to pay for COFFEE! The elevators smelt like weed, too. What a joke."