Verizon 5017 Hinkleville Road, Paducah, KY 42001

"Would give zero stars , I have been a Verizon wireless customer for well over 10 years was in the store today 10/26/2023 and apparently a 6'0 tall 240lb black man is invisible, I walked in was never greeted but soon after two women walked in and were greeted before i was even looked at. Horrible organizational discipline and horrible behavior with customers experience."

"I went in first thing in the morning to have data from my old phone transferred to my new upgraded phone. They were suppose to have wiped all information from my old phone and would be sending it back to Verizon. After I drove an hour to get home I was busy finishing updating the new phone. I noticed that I couldn't do anything on several apps because they were still showing my old Note 10 as being active. I made 3 calls to customer support with the first two helpers not being able to give me any information. The third call, I asked to speak to a Supervisor and could I please get a local phone number for the Verizon Store I had went to earlier that day. The Supervisor told me that she would do a conference call and put me on hold. When she connected me to the call I heard the Store lady yelling "do not conference any calls". I jumped in and told her that I had been there earlier and that the phone I had left was still not wiped clean yet it was still active on my account and I was afraid someone would get all my personal information off of it. The store lady told me they were swamped and that I needed to come back in. I told her no, I wasn't driving an hour there and an hour back could they please check and make sure the phone gets factory reset. She then asked me to describe who waited on me. I was called rude by this person and I was very drained by having to speak to 3 different people in foreign lands when a Verizon store was 1 hour away and I couldn't get a local number for the life of me. It's a terrible thing when you spend $1,200 on a new phone and have 5 other phones on the account and have been with them for years and not be able to get good Customer Service. And to be called rude on top of it all. Businesses are just in it for that almighty dollar. This is unacceptable in my eyes."

"Starting to think I’m with the wrong providers since this stores mindset is “if you aren’t buying we aren’t helping”. My wife and I went to this store today to transfer her number from a family member’s account to my account. Jarrett was the guy that approached us and told us we had to do it on the app and call a certain phone number. The man that’s has that phone on his account is older and hundreds of miles away. He was having a hard time as my wife and I were explaining to him how to do it. I we finally asked Jarrett if he could just do it from his hand held by sending the account owner the confirmation text to allow access to the account and do it as it only takes 10-15 minutes to do so. He ignored that and said we are going to have to do it by calling that number. I use to work for Verizon and actually sold my wife her phone. Not once had I been unable to do that kind of ask from my hand held. This is pure laziness and lack of customer service. Im very disappointed that this store has people working there with a lazy mindset. I would stay late to even help someone pay there bill. On top of all this everytime Jarrett got done telling us that we had to call the number he would walk away instead of doing his job. We shouldn’t have to keep calling Jarrett over for help."

"Wanted to upgrade to new phone. After waiting over one hour to see an associate..... he pulls up my Info , then tells me he has to go in the back to work up a quote. - that took another 30 minutes. I'm upgrading a phone , not buying a car. He finally came back , and did nothing but but pressure on me to buy extras. All he had to do is tell how much is the phone. Extremely pushy. He was like a bad used car salesmen. Took me nearly 3 hrs to upgrade my phone. They need to make buying a phone easier, qui cker, and no pressure Ill not be back."

"We have a simple billing question, but we'd like to speak to someone in person. Waited 45 minutes and finally left. It probably won't take 5 minutes to answer our question, yet we cannot get help. People that came in way after us were acknowledged before us, no good check in system or customer service. The day we bought our phone was good only because we got there very early. Need more help in busy hours."