Hampton Inn Louisville Downtown

"When I checked in here, I paid with cash and went in. Two male employees asked me for a card,so I stayed there for a few days with the deposit. When I came out, I was charged few hundreds of dollars from the card as well. I checked on the phone and they said I never received and cash. The cctv is erased every few days, so they can’t show it to cctv. Manager(Lady) told me to call the police. I slipped my money into double cash and card. I’ll never go to this hotel again. Don’t ever pay with cash either!"

"I was pleased with my entire stay from check in to check out. The staff was nice, welcoming and helpful. The hotel was clean and convenient. The rooms were clean, quiet and comfortable. I was happy with the free breakfast, above average, quality foods and nice selection. Parking was easy and convenient."

"Very easy check-in. Staff are kind and friendly, breakfast was good, fresh, with plenty of variety. I am especially grateful to the hotel staff who returned my watch that I unfortunately left in my room. Jess at the front desk was amazing and helped to arrange for the watch to be mailed back to me."

"Nice staff, but not a great location. If you have to stay here, make sure you don't stay in a room on the street side facing the Springhill... This hotel is just blocks away from a hospital and emergency room. Ambulances drove by blaring their sirens all night. I'm normally a deep and sound sleeper but I woke up with a jolt multiple times each of the six nights I stayed here because of the loud sirens. The walls are also very thin and you can hear your neighbors conversations and TV. By far the noisiest hotel I've ever stayed at. Also, each person in our party of 6 were charged a $10 daily parking fee, despite us telling the receptionist that we did not drive or park there at check in. I had to call and stay on hold with their corporate location for over 20 minutes to have the charge refunded. Also- I stayed here for six nights and only had the room cleaned/serviced by housekeeping once during my stay. And that one time they took all the soap, towels and shampoo for some reason and I had to get more at the front desk. Overall a negative experience and I don't recommend staying here."

"The app would not work so we had to check in at the front desk only to have the clerk begin to use his personal cell phone, leaving us confused who he was speaking to. He was sarcastic and not very friendly. We were told hot coffee was available 24 hrs but when i went over to get a cup, both the dark and light roasted coffees were totally empty. There was no water available and even though we are Hilton honor members, we were not offered on the Hilton honor gift bags which the had sitting behind the front desk. Our room was clean but has had water damage from the roof and the repair job was pretty bad. The bed and room seemed clean and tidy. The bathroom was also clean but lacked bath towels which we called about and towels were brought to the room. We had no TV service and when we called the front desk, they stated they were having trouble, which lasted our entire stay which really sucked. We had to park in their back lot due to no other spaces being available and it was very dark. Not surprisingly, our vehicle was broken into and personal items were stolen. We will not be returning to this hotel ever again. The funny thing is, the clerk sarcastically stated that it was safe to walk around the town after dark after we enquired as to whether it was safe after dark near the hotel."