Hilton Garden Inn Louisville East

"Initial call the guy was kind rude over the phone but whatever, you're busy I get it. Get to the hotel, rates are $22 more than online advertisement. Then, I bring all my stuff up to the room and take a leak. Drop the cart back downstairs, park the car. Come back up to the room, undress, and step in toilet water. Ring the front desk and they want me to schlep all my stuff back down to the front desk, change rooms, and schlep it all back to a different room. 1 star, no thanks. I also asked to sign up for the honors program and they said I could after I book a room and then nothing was signed up. Great service."

"Bed was so good. We had peaceful sleep. No pancakes or waffles for breakfast so I was little bit disappointed but remaining bread, muffins, juices, coffee was really good. I’m vegan so couldn’t what they had."

"This was my second time at this location my 1st time was here was pretty good. This time was definitely different. Renee on my checkin was amazing and helpful. The young lady holding the restaurant down was nice and the drink was good. Now the not so good, well I thought they cleaned the rooms every other day, welp it’s Thursday and I checked in on Monday the room has not been cleaned, no towel replacements nothing. I called downstairs and spoke with Jackie who basically said that I should’ve filled out a form when I checked in to ask to have my room cleaned. The attitude and condescending tone of her voice tells me that I will pick a different hotel next month for my monthly work visit."

"Did an online booking. We travel with a small dog. This was booked two adults 1 pet, around $110.00 with $ 25.00 pet. This is not true. We got home, and they charged over $200.00. The pet fee was $75.00. We checked in at 11 PM and left at 7am My dog was in a crate the entire time. Beware of crooked Management."

"There were 7-8 girls in two hotel rooms and they had a party in the hallway. We called the front desk 5 times to request that to be addressed so that we can sleep. We were told that he’s the only one there so he cannot leave the front desk and the phone call apparently didn’t work to their girls. We ended up having to confront those girls and requested them to keep down, they went back to their room and started to open and close the door endlessly even after midnight. We were also told by the front desk that there isn’t another room that we can move to because “all were booked”. We will request full amount refund. It’s a shame that such things cannot be addressed timely in a Hilton hotel."