Best Western Plus Executive Residency Austin - Round Rock
2021 Cheddar Loop Road, Austin, Texas 78728
About the Best Western Plus Executive Residency Austin - Round Rock
The Best Western Plus Executive Residency Austin - Round Rock is a top-rated lodging institution located at 2021 Cheddar Loop Road in Austin, Texas. This modern and comfortable hotel offers a range of amenities and services to ensure a pleasant stay for guests. With spacious rooms, complimentary breakfast, a fitness center, and a convenient location near popular attractions, this hotel is the perfect choice for both business and leisure travelers. Experience excellent hospitality and a relaxing stay at the Best Western Plus Executive Residency Austin - Round Rock.
Photos of Best Western Plus Executive Residency Austin - Round Rock
2021 Cheddar Loop Rd, Austin, TX 78728, United States
Reviews of Best Western Plus Executive Residency Austin - Round Rock
"I booked a king room within 3 weeks of my reservation, I arrived early and they cancelled on me(they overbooked and sold my room for more money) assistant manager Cindy Lozano did not even apologize for canceling my reservation and pretty much said she didn’t care, did not even bother to look out for a room or anything. The room was already charged and paid for and not to mention that I am Diamond Select Member and again she said she didn’t care. Do not book this hotel they will not respect your reservation, 100% customer service failed. I called the 1800 number and they tried reaching her and she did not answer their phone calls either. AGAIN DO NOT BOOK WITH THEM!"
"I’ve been a loyal customer here for almost 2 years never had issues until the manager Cindy came along. Ever since she has been there I’ve had issues with her. I stay there and pay for my stay everyday. Today I was a little late getting up to extend. Maybe a few past 12. I would’ve expected since im never late and always pay it would have been fine. She proceeded to call the police which was very unnecessary and overboard considering I never cause problems and I am a member there. Sometimes I come with another person and they have complained about her as well. Overall all of the other employees are great and have always been great to me. Also I thought it was very unprofessional of her to be going off on employees while guest can see and hear. I think Y’all should consider finding better management who doesn’t always have an attitude."
"I would have given them 5 stars but I have never been to a hotel that charges to check in one hour early. I got there at 2pm and was told it would cost like $25 to check in early, that’s absolutely ridiculous since the room was ready! So I had to sit in the lobby to conduct my zoom meeting, which was very loud because the floors were being cleaned. Not only that but they also charge for late check out. I will never stay at BW again since this is how they operate. Marriott doesn’t even do all this, I will definitely stick with them. I will say the room was clean, as for the lobby the tables were nasty I got some sticky stuff all over my pants because the table wasn’t properly cleaned."
"I was a little disappointed. The room and hotel looks nice although the towel holder in our room wasn't screwed in all the way and about to fall off. The room was clean when we got there. I was upset that we stayed 4 nights and house keeping never came once. The shampoo and soap dispenser barely gave anything so you had to pump it a crazy amount of times to get what you need. The break fast was basic hotel breakfast nothing special or bad. In the gym the elliptical didn't work and there was only one so I had to use the bike. The staff was nice. We had to pay an extra $20 to check in an hour early but I didn't really mind. I just didn't wanna sit in the lobby for an hour after coming from the airport."
"I stayed here on 9/13/2023 and upon arriving the first issue was that none of the rooms were clean. Like they literally did not have any room of the type I booked cleaned. They offered me another room and even charged me extra for that room since it was a higher rate - which is baffling to think the hotel would charge THE CUSTOMER for their inability to have CLEAN rooms ready on time. I should have just been GIVEN the room due to the inconvenience of the staff not doing what they were supposed to. The next issue came when I was assigned room 103, (DO NOT TAKE THIS ROOM). I walked in and was immediately hit with a smell that was OFF. At first I thought it was probably because I was tired from travel. I couldn't get the smell past me though and by 2 hours in, I could barley breathe and almost had to go to the ER due to the allergic reaction/not being able to breathe I was experiencing. The room was also super damp and I realized it was mildew/mold. I then immediately went to the front desk and asked for another room which they did give me. We moved up to room 203 and while the main part of the room smelled somewhat better (nothing near what 103 smells like), the bathroom smelled gross, the towels had stains on them, the refrigerator was dirty and the carpet was also not clean. Upon looking on google, it was then that I noticed others have had the exact same experience as I have in regards to rooms not being sanitary or clean as well as the mildew smells. I have since reported this to the Texas State Department of Health and I am seeking a full refund."
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