Hatch House School 3087 Ranch to Market 1431, Round Rock, TX 78681

"Imagine watching a child go from being a happy, smiling, and energetic child to being completely terrified to set foot anywhere near the school. It’s a terrible feeling watch a child emotionally fall apart due to dishonesty and mistreatment at the school. Children are too precious to get this kind of treatment."

"TERRIBLE customer service and not at all professional — would highly not recommend. They cannot care for or keep track of sensitive information and we would definitely not trust them with our 8-month-old. Red Flag 1) They only give you the option to physically write down your bank account information, which is ancient practice and completely unsecure 2) They lost the form containing our bank account information and assured me it’s not “lost” and is somewhere in their office 3) Accused me of not actually turning in our application (I guess I completely imagined our tour with Catherine, talking several times over the phone, and literally handing our paperwork to Maliza). But rest assured, our information is not lost and as soon as they find what’s not lost, we’ll be put on the waiting list that we were told we were already on months ago. Thank you for making our childcare needs an easier decision and ruling out Hatch House for ourselves and hopefully many other neighbors reading this review."

"Had all three of our kids attend for half a year. During our initial conversation director Cynthia promised us a 5% sibling discount on the oldest kid's tuition, she also personally confirmed it in writing, and applied it to the first month's bill. Half a year later, we discovered that the first month was the only one with the discount applied. When confronted, director Cynthia refused to honor her commitments. Definitely one of the more egregious instances of bait-and-switch we've encountered."

"The entire staff here really loves, and cares about children, and it's obvious. I have two children enrolled here, a 1 year old and a 3 year old. Both of them are far advanced in all cognitive and learning skills. Best part is they love to go to school, and I don't have a single worry or concern leaving them. So many great features to make the parent feel involved from work."