Home2 Suites by Hilton Houston Stafford 11121 Fountain Lake Drive, Stafford, TX 77477

"DO NOT RECOMMEND THIS HOTEL!!! - Breakfast was OK - Our toilet clogged and they didn’t have Maintenance present. They claimed they could arrive in 20 minutes, so instead of waiting, my husband ended up fixing it. - The Front Desk Clerk is unprofessional, ghetto, takes random smoke breaks to be on her phone, and in front of my family, was saying how she felt “Feisty” today. Keep these off the clock, ma’am! Last night, around 12AM, I got the OK from the Night Shift Clerk that we’d be able to check out at 1PM. If I wanted to then request for a later check out, I would have to call and speak to the Day Shift Clerk to ask. I called around 10:15am and asked how late we were able to check out. The lady immediately and in a ghetto tone, said “11am - the GM said ain’t nobody can check out past 11am. They got it written down on a note right chea, POINT. BLANK. PERDIODT!” First of all- “Frankie” didn’t even acknowledge my confirmation # to read notes, that I’m a Silver Hilton Rewards Member, and if I didn’t call, we would’ve never known that check out was at 11am. I expressed frustration on how that was unfair to be given only a short amount of time to pack. She had zero remorse. She then kept calling and showed up to our door when we had checked out. We will be escalating our concerns to corporate, will not be giving this location our business again, and will be sure to provide this feedback on every platform!"

"I very good hotel room and a very good experience as well. Quiet, orderly, and peaceful. Would highly recommend this hotel to anyone."

"Warm and helpful staff. Great location. Clean environment. Nice room. Breakfast served daily. Access to the gym. Excellent experience overall! Book directly from the hotels website!!!!"

"Good location, about 30 mins from the airport, lots of stores, restaurants and places around. I picked this hotel because it had a kitchenette and has a good reputation where I’m from in Atlanta, GA. But this place is an older facility and you can tell by looking at the rooms. When we first checked in. It was a Very long wait and there was only 2 people ahead of me. The desk clerk was very nice but was having trouble with the key card machine. Another person came in and was trying to check in and didn’t see me waiting in line and tried to skip me when it was my turn and the clerk said she did not now who was next after I was standing there for 20 minutes. Guess I’m invisible. Next the CEILING STARTED LEAKING THE NEXT NIGHT. And it wasn’t even raining. The desk clerk could not place us in another room stating the hotel was fully booked and all she could do was place a work order. We went out and when we came back, the leaking had stopped. Also I expected streaming services including free Showtime streaming service to be offered with the tv like other home 2 suites hotels but this place did not offer that, which was a bit disappointing, if you like modern clean places, I would not recommend this location but it’s good for an average stay hotel."