Kiddie Academy of New Braunfels

"Kiddie Academy makes me feel comfortable dropping my baby off. The finger print scanner at the front door gives me a sense of security, the cameras in all the rooms give me comfort when I miss my baby, if I’m worried about my baby’s stuffy nose I can just ask the owner, who is a doctor, about it instead of taking my baby to an unnecessary doctor’s visit. The teachers give me daily updates so I know what my baby has done all day. They teach my baby Spanish and sign language, how to use a cup, and there is a chef so my baby gets to explore all types of food. They celebrate things that my older children do at their school like pajama day! How cute is that?! I’ve called them just because I was being a helicopter mom, and they sent me a picture of my baby happily enjoying his lunch! Kiddie Academy is amazing!"

"If I could give zero stars, I would. Below this is basically the email I sent them and never got a response. We pulled our infant out after he was enrolled a couple of weeks and attended a total of 4 days. Just for full disclosure I did include the teachers' names in the email but will not post their names here publicly. The facility is beautiful it's unfortunate the care was a pretty bad experience, especially the no response to the email we sent them addressing it all. It's pretty disheartening. Day one I did not feel the infant teachers really wanted much information when I was dropping my child off and were not very friendly which was disappointing since it was his first day and a friendly interaction would of helped put me at ease. I explained his feeding times and the importance of them. It was disregarded, and he went 3 plus hours without a bottle. I had to call the front desk and advise someone it was time for him to eat in order for him to get his bottle. Day two My son was given the wrong pacifier, which I noticed on the camera, and was brought to your attention. This was a huge issue for me due to the fact I had provided them with a pacifier case with his name on it so unaware how a tan colored pacifier ended up in his cubby that had flowers on it. I also noticed little to no interaction with him throughout that day with the teacher. This was concerning. Day three On this date, my son was given a total amount of 6 ounces of milk from 10a-5pm. He was also given carrots and oatmeal, which I was told he spit up, and therefore, the teacher advised she would focus on bottles since they had more nutritious value. That obviously did not happen. ( I can provide the screenshots) When I arrived, the teacher stated, " Today he had a bad day." He cried all day and was inconsolable. She stated they would calm him down and he would cry all over again, and they had no idea why. She stated he also spit up all day. I asked multiple times why she did not call me, and she did not have an answer.  I asked when was the last time he ate, and she stated she did not know and that the other teacher didn't tell her. Which obviously is not the answer you want when someone is supposed to care for your infant. She then said, "As you can see, it has been a crazy day and pointed to all the crying infants." Again, it's not something you want to hear as a parent who pays $292 a week for care for an infant. She was able to locate his feeding on the tablet and stated he had 2 ounces of milk at 11:30 am. and 4.5 ounces of milk at 2:12 pm. I immediately told her that was unacceptable. He typically eats 5-6 ounces every 2-2.5 hours, which would equal around 18 ounces of milk. I saw 3 different teachers there eating from small bowls. So they were not worried about themselves missing a meal, but an infant who can only communicate his need through crying was left hungry. When we left that day, he had a wet diaper, snotty nose, and was missing a sock. I had messaged throughout the day on the app to please wipe his nose and was told they would. I also have screenshots of that conversation. Day four This was his last day there. The teacher apologized to me about not being on top of feeding , and I accepted her apology, but it does not negate the fact that not feeding an infant is a huge negligence of a daycare facility. I advised her that if she ever thought maybe he was crying all day because he was hungry. That would be a clue, in my opinion, but it was not something they thought about. I also am concerned that I had to fill out tons of paperwork asking about my child's needs and schedules/routines yet it does not appear the teachers reviewed this based on the interaction they had with him. I switched to this daycare, having very high expectations based on what was told to me and what I read in the handbook. I did not see any work done with my child while he was there that would meet the criteria of any objectives of learning for an infant. Overall, I am disappointed in lack of care from this daycare facility."

"They have SOME amazing teachers but if your child does not fit the standard they will slowly push them out. There was constant miscommunication with administration and it was all together not a good experience. My son was initially kicked out bc he was screaming for mommy and daddy… my son is non verbal. Turns out it was the wrong kid but they still made him not come to school for a week while they made room for the mistake. I missed a week of work as a single mom. Imagine that. My son was perfectly fine for 7 months after this incident but when his teacher left it went downhill fast as he had constant change - 9 teachers in a month. There was also an incident with a teacher snatching my child and digging her nails into his arms where he had clear cuts. It was on camera. It was so hurtful to watch her yell at him as he is non verbal and had no clue what she was yelling at him for. I was never update she was just gone one day. I could go on. To be honest I thought a lot about posting anything because these days emotional reviews are not good ones. It’s been over a month and I still feel other parents should have honest reviews to look at since their babies will be entrusted to this facility. If your baby fits the mold you’ll be okay but anything out of the ordinary “they are not equipped to deal with”."

"I was able to schedule a tour online. I was really impressed with this place, seems very professional. All the staff I saw was very friendly and positive. The academy has a great security system with in room security cameras that the parents can view. They have a bit of a waiting list but I'm looking forward to enrolling my daughter here!"

"We have been extremely pleased with our experience so far at Kiddie Academy of New Braunfels! It is a beautiful new facility with engaging, communicative teachers and a wonderful play based curriculum. The Spanish and ASL curriculum is a nice bonus. Would definitely recommend!"