Residence Inn by Marriott Lubbock-University Area

"We had an overall good stay, staff was definitely nice. Who I presume was the housekeeping manager, greeted us at breakfast and asked how our stay was. That was a nice touch. Would have been nice to have been acknowledged while waiting in the long lines at the desk though. Even a simple, “ I’ll be right with you” goes a long way. Also, our room was not inspected before it was assigned to us. Lots of hair on bathroom floor, counters not wiped off well, smudges on walls and light switches. Also, my son found a toothpick on the floor. Bed was pretty firm, and not the comfiest. I had wished I had brought my own pillow as well, the ones provided would fall very flat and it was very hard to sleep. The room was a good size though, and we appreciated the space. I would stay here again because the staff was nice and the location was superb."

"I had the pleasure of checking in at this location with one of the most sweetest souls in my experience dealing with any Mariott hotel I’ve ever stayed at. Ms. Monica you a great I cannot thank you enough for the 5 star service that you provided me and my family. Thank you kindly and rest assured anytime that I am in Lubbock and you’re working I will definitely be staying at your location and ONLY checking in with you …thank you kindly!"

"As a Lifetime Platinum Member of Marriott, I’ve seen my fair share of hospitality services, but what Monica, the desk attendant at Residence Inn North, did for my family on Christmas Day was nothing short of extraordinary. Amid a family tragedy, we found ourselves in desperate need of accommodation near the hospital. Monica, understanding our situation, worked tirelessly to arrange a room that would meet our needs, a task especially challenging on a holiday like Christmas. She successfully moved us into a double queen suite, ensuring our comfort during a difficult time. What makes Monica’s service stand out is her personal touch and dedication. She didn’t just do her job; she did it with empathy, kindness, and a level of professionalism that exceeded all expectations. It’s these little acts of compassion and commitment that truly define five-star service. To Monica, I extend my deepest gratitude. Your effort to accommodate us in our time of need has not gone unnoticed. You’ve turned a challenging moment in our lives into a testament of human kindness and professional excellence. Thank you from the bottom of my heart, and God bless you. Your work is invaluable, not just to a lifetime member like me, but to all who have the pleasure of experiencing your service."

"A nice hotel. Our room was massive to the point it may as well essentially be a studio apartment. However, it's not 5 stars because the door lock for the bathroom didn't work. So not exactly friendly in terms of privacy in that regard."

"I’m a frequent hotel dweller and usually I’ll stay with Hilton but I have this Marriott a try and was very pleased. Rooms are clean, spacious, well stocked with cooking utensils, dish detergent, towels. Plenty of storage if you’re doing a longer stay. Location is downtown so easy access to highway and tons of things to do. I’ll definitely be staying here again in the future!"