Browning Equipment Company 1338 River Road, Louisville, KY 40206

"Stock of chainsaws and tree equipment was very thin. Good place for those type quality items, ropes, pulleys, carabiner, and other climbing gear."

"I purchased a new mover from this shop about two years ago. But the mover can not start for the first time this spring. So I brought it to this shop for repair since it is still within warranty period. They finally found it had blocked jet and they cleaned the gas-fusion system. Anyway it works again. However, they did not call me and ask me for permission for further repair (service) with the quotation of the price. When I went back to pick up my machine. They told me this kind of repair (service) can not be covered by warranty and I have to pay about $95. Actually this kind of new mover just worth $300. One minor service charge almost $100 seems pretty high. Anyway I feel very disappoint they did not let me know the charge of the repair and let me make the decision before they do it."

"I usually don't like to leave any negative feed back but I hope this is for the better! so they can improve their customer service. They need someone with much better customer service and customer appreciation, in front desk. if someone spended near 6k at my business I would make him feel appreciated if I see him again at the shop! not " oh man he's back again because his mower needs service that he just bought", which should of never happened in first place!. but what do I know, there door is still open..."

"I'll start off by saying that I love taking care of my yard and I appreciate high quality, well-built equipment in doing so. After being a Browning's loyal customer for 2.5 years by making significant purchases for my lawn equipment I'm sad to say that I will never show my face there again. I had been searching online for a specific attachment for my zero turn mower. I decided to go into Browning's to see if they had one and they did. I made the purchase and after a few days I realized that it may have been a little too advanced for my needs. I went to return it and I noticed they were withholding 25% as a restocking fee. I asked them to waive it as the product was unopened. They refused, saying that the restocking fee (which amounted to $55) was necessary to keep them in business. I can't begin to explain how disturbed I was. I then asked them if they were willing to risk my future business and they continued to feed me a jet stream of absurdities. What they didn't know was that I would've been in there the next week or two to buy a $600 telescoping chainsaw. I'm seriously at a loss here, thought I was doing a good thing by shopping local but, apparently I've become a victim of my own good intentions and their outrageous restocking fee (which apparently keeps the company afloat). I own a couple companies myself and I must say that I would never pull this maneuver on one of my clients."