PetSmart,

1013 West University Avenue, Georgetown, TX 78628

"If you're trying to locate a grooming salon for your fur child, then look no further. Petsmart Grooming Salon is your answer, and I highly recommend Shea as your dog groomer.   Shea has excellent customer service skills, pays attention to details and concerns, shows great work ethics, always remembers our names, excellent quality of care, and shows professionalism in the form of loving her job. You can set up appointments, keep contact while grooming, and let you know they're done and make payments all by using the app. Allowing Petsmart to be your one-stop shop saves you time and money."

"I recently visited PetSmart for a grooming appointment for my dog, Millie, with a groomer named Tamara. Unfortunately, the experience was far from satisfactory. Upon arrival, Tamara did not greet or acknowledge Millie, She was not friendly with me either, which was the first red flag. I requested a simple trim, but Tamara insisted on a shorter cut due to matting, although I believed it was manageable with brushing, as I've seen it be done before. The initial quote for the grooming service was $85, with an additional $25 for deluxe services including teeth brushing, nail trimming, and a bandana. However, Millie did not receive a bandana, and I have doubts about the teeth brushing as Tamara mentioned she couldn't trim Millie's nails. When it was time to pay, I was shocked to see a charge of $165. This included multiple additional fees I was not informed of and an unjustified $40 dematting fee, even though Millie was completely shaved bald instead of being dematted. When I confronted Tamara about the overcharge and the service provided, she was uncooperative. She claimed Millie was difficult to handle, and yapping and crying all over the table, which contradicts my previous experiences and videos of her being groomed calmly by other professionals, and also makes me worry what kind of environment I had left my dog in for her to be crying for the four hours she was there. Moreover, I had informed the salon in advance about Millie's traumatic past and her sensitivity due to past injuries. This information was overlooked, raising concerns about the level of care and compassion provided. In summary, the lack of communication, empathy, and professionalism at this PetSmart grooming salon, particularly from Tamara, was deeply disappointing. The overcharging and inadequate service have left me concerned about the treatment of all pets under their care. Ive attached pictures of mille the night before and morning of the haircut, and the results I was left with for reference"

"They sell expired food and kibble with bugs in it!! I noticed at the counter the only bag of the food I needed was expired, the cashier just blank stared, not willing to help in any way. When I was asking if there may be any more in the back I said I didn’t even think about needing to check something like that, she said “they” are supposed to check that. Honey, YOU are they!! So I get a different kind and after a day of feeding I notice at least a couple hundred very mature weevils and their huge larvae in the kibble!! I’ve had enough issues here already in the past with them refusing to price match food that they are overcharging for, bc as the manager put it, even though the bag, label, flavor, size, and ingredients list is exactly the same, the ingredients she says are not actually the same and that’s why she can’t price match. Lying right to me like the money is coming out of her pocket or something if she were to do that? Needles to say I will be finding a new pet store…"

"Kind & gentle Groomer! We took our dogs in for a nail trim on a Saturday and Zach fit them in and took the very best care of them. Would recommend this guy 10/10 times!!"

"Love this place. They have almost everything you could possibly need for any type of pet. During the time I went, it was really, really busy. However, we got through the lines at a reasonable pace. Thank you for all you do..."