Ashley Store 9900 South Interstate 35 Frontage Road, Austin, TX 78748

"Salesman Will C met us at the door unlike any of the other furniture stores we had been to today. He was helpful, thorough, and friendly. He didn’t hover but was always there for any questions and unlike the other stores we had been to we made a purchase that is expected to be able to be delivered this Saturday when other stores were quoting 2-3 weeks. Love the recliner, the warranty and the price. 2nd piece of Ashley furniture. Will definitely go there first the next time I need to buy furniture and I will recommend them to anyone who asks!!"

"We came into the store looking for a sleeper sofa and left with the most pleasant experience. Our sales rep was Cody Gray. Cody provided us with great insight into the inventory and also helped us get a great deal in the end! He was pleasant and honest, and we appreciated that he allowed us the space to explore the store while still being present for any questions we had. Everyone at the store was very friendly! Would recommend!"

"Art was horrible!!! Worst experience on shopping for furniture his attitude was exactly like a car salesman. He has to learn how to read people better!!! The store manager was bad as Arturo. Told us if we wanted to leave to do so. We discussed price on sales floor and we agreed on prices but when we went to finished the deal he gave us a quote twice the amount of the one discussed earlier. Then he said I have to talk to manager for the deal exactly like when you go buy a car. I even told him I was buying cash, he came with a lot of fees added! I will not shop at this place and will advice my friends of the Horrible experience!!"

"Yesterday I had a couch delivered which had stains all over it and a massive black mark/mold on the back. As this is a new couch, I feel it's only fair I should get a replacement, however Ashley seems to be doing everything it can to avoid this. I want a what I paid for, which is a new couch, not a damaged or refurbished couch. I feel that the after sales support I am getting is non-existent now that they have my money and have sent me a damaged product. I'd be happy to remove this review if I could get the proper support and response on this. All I want is what I paid for. Not excuses and lack of communication. EDIT: They offered to replace my couch. New couch is 10000% better than the old one. Great support. Thank you! Updated to 5 stars!"

"I love Ashley furniture stores because the quality is pretty good but also because you can walk in to shop around on your own without having a sales person following around. I appreciate when furniture stores give the customer space to look around and explore on their own. I went to Rooms to Go that same day and the experience was the complete opposite. The amount of sales reps is overwhelming and it feels like you can’t walk around freely without compromise."