Holiday Inn Express & Suites Austin NW - Four Points, an IHG Hotel

"Not a hotel great but the staff is amazing. I have had to stay there for well over three weeks and it’s consistent kind warm people who work there are obviously doing something right because they are just absolutely fabulous and so welcoming!"

"Stayed in Nov 2021 but just getting around to posting this review! Rooms very clean, updated & spacious. Relatively quiet. Appreciated the refrigerator and microwave in the room. Plenty of space to put luggage and other items. Very good hot breakfast with eggs, sausage and the usual breakfast food. Nice location. Recommend!"

"We stayed here one night for my son's football tournament and were very impressed with the convenience of the location. There is plenty to eat nearby and grocery stores. It has well-lit parking. The beds were comfy. The rooms were clean. The breakfast spread was perfect for this mom of three to feed all the kiddos and the husband before a long day of football. We will be staying again for future tournaments."

"First, let’s start with arriving at the hotel at three pm check in time. We had to wait for 15 minutes on standby before going up to the counter, where we were informed of another 30-minute wait. Despite waiting in the lobby, we were ultimately assigned a handicap room. While we understand that the shower lacks a lip due to it being a handicap room, it is essentially useless for us as we have kids. We requested a different room for various reasons, but unfortunately, we were told that the hotel was completely booked. This experience was disappointing, especially considering that I have had great experiences at other Holiday Inns in the past. I hope that this was just an isolated incident and that Holiday Inn can do better in the future."

"The room was adequate but the cleaning crew was horrible. I was here for 4 days and twice I received fresh towels, and once they spread up the bed. There was a Keurig coffee machine in the room, and when we arrived there were two Keurig pods. Afterwords we had to ask for pods at the main desk. Also, the maids didn’t leave disposable coffee cups, so I had to get them from the kitchen area and cut them down in height so they would fit in the Keurig machine. I have never seen a hotel maid service be so erratic I wouldn’t recommend this place. Perhaps it’s not a big thing to others but their costs include the services, and somehow the staff has decided that the guests aren’t worth the effort. I mentioned these things to the employees at the front desk, and nothing changed during our stay."