Elements Massage 9711 Mason Road, Richmond, TX 77407

"Had a deep tissue massage from Ted to address general soreness and stiff muscles - it was hands down the best massage I've ever received of the dozens I've experienced. He also explained what was going on with my body as he treated the major issues of concern, which was both educational and reassuring because he had never met me but was able to dictate certain lifestyle habits of mine just from feeling the tension in my body. I will absolutely be returning for more sessions."

"This location is wonderful. The front desk staff are always so kind warm and welcoming. Michael is an amazing therapist for deep tissue work. His approach is knowledgeable and kind. He does a great job of incorporating stretching into the massage as well. He has really helped me with some long standing tension in my body. Highly recommend him!"

"It was very easy to book an appointment by phone. The front desk was informative and friendly. My therapist was also very kind, friendly and well trained in his craft. I was unable to move my neck prior to coming in, and Ryan helped relax my upper back and neck muscles."

"So first and foremost, my experience with my massage therapist Dana has always been a marvelous one. I do want to recommend her for any of your needs especially when it comes to prenatal massages. Her expertise is top notch, and her personality is wonderful. She was my therapist through my entire first pregnancy/post-partum timeframe and I will be sad that I will no longer be going back to her (so long as she is with this company) for all my future pregnancies due to the very bad taste left from my experience with Elements Massage Richmond. As a new member signing up they are so sweet, helpful and good about explaining benefits, pricing, and giving complete transparency about everything, so my question now is why is it that when you are terminating for a short while, they fail to be transparent about anything? I had one credit left on my account for a final massage which I was specifically told over the phone could be used by the end of March. In that same conversation, I was told that any add-ons would not be an issue and could be added with the same rates as usual. I received my final massage yesterday as planned and Dana was impeccable as usual. However, much to my dismay the pricing I saw on my bank account this morning was nothing close to what I was told it would be. When I called this morning, knowing clear and well this had to be a mistake, the receptionist told me that I actually only had until the end of Feb to have member pricing for the add-ons, not March as I was originally told. Now how is that ethical?? So now I am being charged over $100 despite my credit being applied from my account after being told something completely different and trusting that their employees were being honest and clear with me as they had always been. All I feel at this point is sincere disappointment. (I mean wow what a letdown.) To have had several great experiences with this company for years and to have it come to an end and walk away for what was going to only be a few months, has now turned into something permanently negative. I feel cheated as a long-time loyal customer. The receptionist was very unsympathetic towards the entire situation, and I have yet to be emailed any receipt from yesterday or my termination contract as I was told I would be. Be cautious about giving your business to this company. A year ago, I would have told you nothing but good things regarding transparency, ethical practices, communication, and treatment, however, now my views about them have completely changed after this very upsetting experience."

"Elements Richmond is a great spot for my husband and I it’s literally down the street. It’s clean, customer service is awesome and the massages are wonderful. My husband uses Kelli & I’m happy with Sherri, she’s my go to. She listens and her hands are blessed. If I could get a massage once a week I’d be in heaven. I’d definitely recommend Elements."