Ulta Beauty,

5458 W Grand Pkwy S, Richmond, TX 77406, United States

"I have been crying for half an hour since leaving this store. I felt stereotyped. I shop here and just last week , I got two perfumes . So sometimes I just like to go in and see if there are new things I would like to try out or just discover new items in general especially perfumes. Got in and the lady at the register left the register to just follow me about. She asked if I needed something and I said I was fine . There were other customers but maybe because I am a black lady she was just following me to the extent I became uneasy . Then I started trying a perfume out and she asked me if I wanted to buy it? Mind you, this was a tester and I told her I had bought two perfumes and not really sure if I like one of them so might want to exchange it so I am just checking to see if there is something I will like better . Then she said if I have opened the perfume I can’t return . I have only sprayed this perfume once , the day I bought it . I am a perfume collector and I buy most of them from Ulta. The Sephora next to it does not have a large variety of perfumes and macys is really far. Even sometimes when I don’t want to buy I like to come around to discover new scents. I told her that was not true that I just bought it and only used it once and she started to argue. I went to another lady at the register and reported the matter and she said the lady was new . I was the only black person at the time and this lady staff picked on me to treat me so differently from everyone else. Ensured she made my shopping experience uncomfortable that I had to leave the store . Only positive side is that she saved me some bucks because I could have gone for a new fragrance. I came in with my 6 year old daughter and I cried because the whole experience was so humiliating."

"I love this Ulta location specifically because the staff is so knowledgeable and friendly. The salon located in the back of the store is also very nice! Variety of professional products and services."

"Went in because of the 21days specials they have going on, and when I would ask help trying to locate the name/style of MAC Lipstick everyone would just tell me "Oh, its over there where the MAC lipsticks are at." "Oh, that one is not on sale its only certain." "Oh the name of that lipstick is at the bottom." While everyone was just standing talking to each other, it was almost closing time and I used to work in retail so I know how it works and by 6p.m. of course everyone wants to go home and enjoy their Sunday so help the customers so the staff can leave on time!!! The ONLY HELPFUL PERSON was Melanie, she asked me if I needed help and I told her which lipstick I was looking for and she checked and they were out of stock and she said she could order and it could be shipped to my home for free, Melanie did my transaction and everything went to smooth with her. If in need of help finding something, Melanie is very helpful and nice!"

"There are a lot of perfume brands with a half price. The best place to buy my makeup products. Staffs are a little slowly in process of checking out, and they need to organize better to help customer find what they need quicker."

"I always have a great experience when visiting this location. The girls are always welcoming and someone always asks me if I need help etc. I went to the salon for a gloss add on to my previous balayage I had gotten 2 weeks before. It was too bronzey for me and I just wanted something warmer to compliment my skin as well (olive toned). I must have won the lottery because I had Sarah who did one phenomenal job at understanding exactly what I was looking for. It’s been probably 10 years now that I’ve wanted this exact hair color i just never found the right stylist who understood me. She showed me a book with hair color examples and how it would transition etc. She was so fun to talk to and easy to like. She’s def going to be my person."