Em Lash Studio Richmond Richmond, TX 77469

"Biki Did a very good job!! I’ll keep coming to get my eyebrow tinted and done here. That’s for sure and wonderful customer service."

"I wanted just an eyebrow threading and Ms Fatima convinced me to get the eyebrow tinting and I'm glad I did. She did a wonderful job and I'll definitely return for her to do my eyebrows again!!!!!"

"Fatima does a great job with my eyebrows and waxing. She takes her time and always makes sure I leave feeling satisfied!"

"I truly believe the lady (employee/technician) mistook me for someone else. From the get go, she was ugly for lack of a better word and very rude. This occurred Saturday, December 2, 2023, about 2 pm. How she is allowed to treat customers this way and keep her job is beyond me. I am sure, I am not the first customer to be treated this way by her. I don’t know her name as this would have been my 2nd visit. The first time, I was pleased with her work and gave her a 30% tip more than enough. When I first arrived, I tried to check in on the electronic pad. She told me “no check in”. When I asked her how long it would be she said 10 minutes. I told her I would sit there on the bench-type couch in the front. She said “no, go shop”. I was surprised by her attitude and tone. I told her never mind and left. I decided to return because it would have taken longer to go somewhere else. When I came back, there was a customer sitting on the bench/couch. I asked the lady where the lady/employee was and she said “I don’t know she just left and said she would be back.” I said she let you sit you down and the lady said yeah. I was surprised considering how she had treated me, and told I the customer that the employee had not even allowed me to sit and had been very rude. Unbeknownst to us she was in the backroom listening to our conversion. The lady/employee stuck out her head and said to me “I don’t do you” in an ugly tone in front of this customer. I was embarrassed. I am almost certain she had me confused with someone else. Of course, I will not be returning. I have never been treated this way in any type of customer setting. The good thing, I went to Dollar General for less than $7.00 bought lashes and glue and in less than 15 minutes, I had them on and was very satisfied. (Inside Walmart, Rosenberg)"

"I love my eyebrows and the service was fast. Amina was professional and gentle during the service. I'll definitely be returning."