TownePlace Suites by Marriott San Antonio Westover Hills
10015 Westover Hills Boulevard, San Antonio, Texas 78251
About the TownePlace Suites by Marriott San Antonio Westover Hills
TownePlace Suites by Marriott San Antonio Westover Hills is a comfortable and modern lodging option located at 10015 Westover Hills Boulevard in San Antonio, Texas. This hotel offers spacious suites with fully equipped kitchens, free Wi-Fi, and separate living and sleeping areas. Guests can enjoy amenities such as a fitness center, outdoor pool, and complimentary breakfast. The hotel is conveniently located near popular attractions like SeaWorld San Antonio and the San Antonio River Walk. Whether you are traveling for business or leisure, TownePlace Suites by Marriott San Antonio Westover Hills provides a convenient and relaxing stay in the heart of Texas.
Photos of TownePlace Suites by Marriott San Antonio Westover Hills
10015 Westover Hills Blvd, San Antonio, TX 78251, United States
Reviews of TownePlace Suites by Marriott San Antonio Westover Hills
"I stayed here for a week. The rooms were nice, and had stove, pots, microwave, fridge, dish washing machine, toaster, etc. It was nice if you wanted to cook your own little meal. The hotel also had several restaurants and a bar within walking distance. A couple of downside to this place are their breakfast and gym. Their breakfast had little selections, such as eggs, sausage, Jimmy Dean biscuit, cheap yogurt, and barely any fruit selections. They did not have a waffle maker or peanut butter, and their yogurt was of the cheaper variety. As for their gym, it only had free weights, two benches, several treadmills, and two elliptical machine. I wish it would have an indoor bike and cable machine. Aside from that, I did not have a terrible experience at this place. If I need a place with a kitchen, I would choose this place, as their price was not terribly expensive."
"First and foremost, I am a Marriot Bonvoy Elite member. I have spent hundreds of nights at Marriot hotels all over the US and abroad. During my recent two-night stay, I observed some concerning issues at the hotel. Mrs. Ethel, who was at the front desk, appeared to be conducting personal business on her cellphone during business hours, which affected the overall impression of professionalism and attention to guests. So, the other review which mentioned this is accurate. On the last day, I requested new towels through the app, assuming efficient communication within the supposedly “technologically advanced” hotel. However, there was no response. When I contacted the front desk, Mrs. Ethel informed me that housekeeping was already busy with rooms and suggested I approach them on my floor. To my surprise, no one was there as she mentioned. After a second call, she insisted I come downstairs to get the towels, which was disappointing compared to my experiences at other Marriott hotels. They are NOT changing the bed sheets between guests. I didn’t realized I slept on someone else’s blood for two nights until my last morning! This was because when I turned down the bed at night I had the lights off. My fitted and flat bed sheets had blood stains that appear to have been fresh from the previous guest, as that blood didn’t come from me. I was not bleeding from anywhere nor I had cut myself. Disgusting! I know next time I stay in a hotel I need to inspect the sheets throughly before I lay on them. Also, they aren’t inspecting the towels while they’re folding them. I found someone else’s kinky hairs embedded on every single folded clean towel which I had to pull out and discard before I used said towel! This is unacceptable people and repulsive! Never before have I seen this level of carelessness and oversight. I first stayed at this hotel three years ago during the pandemic and it was wonderful! For a hotel to go downhill in such little time is deeply concerning and I don’t think it will end well. If something, it will get worse before it gets better, until they have someone in management who’s PRESENT, supervising on a daily basis and not absent as usual as I witnessed during my short stay and the days after. When the cat’s away, the mice will play. My observation and suggestion would be for the General Manager to get it together and be more present in that hotel, upholding the Marriot standards of service and quality, and guiding the team to success. I don’t know what her personal situations are, but the GM seems to spend more time “out of the office” than she’s actually there during business hours where she should be."
"Room gets four stars for being spacious and, like the rest of the place, incredibly clean. Service was good. Location is fine depending on what you’re in town to do. Not great for accessing downtown attractions but fantastic for sea world. The pool in the back is pretty at night. The outdoor lounge area out front is also quite nice. Not bad at all."
"We travel a lot and this is one of our favorite hotels. We will stay here anytime we are in San Antonio, even if our planned activities are in other parts of town. The rooms are comfortable and immaculately cleaned. The best thing about this hotel is the staff. Every single person we have encountered here is remarkable. The service is first class. Friendly and accommodating doesn't even begin to describe it. It's an A++ place in my opinion"
"The rooms were fine and cleaner than other places I've stayed recently. Location was great for Sea World access and had some restaurants and other essentials nearby. The breakfast was just above awful so we went out the second morning. One of the most offensive things was seeing a dog swimming in the pool. We are a dog family but they shouldn't be in a public pool."
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