Urban Air Trampoline and Adventure Park

"Went there for my nieces birthday. My sister paid for 20 kids. The room was set up for 12. They had to cram another table awkwardly into the room to accommodate the reservation and this table didn’t get decorated like the others 2 did i guess since they were in a hurry just trying to “make it right” so no table cover or any of the birthday placements that they offered on the other 2 tables. The party host just kinda stood around, didn’t help pass out drinks or pizza or anything. They put us in a second level party room, which wouldn’t be a problem if my brother wasn’t a disabled veteran that has trouble walking and has to walk with a cane for support. There are no restrooms upstairs so he was REALLY inconvenienced since there is no elevator to get to the upstairs party rooms. The room itself needed a good cleaning. The glass overlooking the playground was filthy and had like a gross film on it from where it hadn’t been cleaned and the floor looked like it hadn’t been swept or mopped in weeks. The kids had a great time but it was not a pleasant experience as a paying customer."

"We celebrated my 4 year old's birthday and the adults had just as much fun as they did. They provided a host and he was amazing as well. We will be back again soon."

"First off, this place is just filthy. We have been here multiple times, and it’s always filthy. There is caked up dust on top of every surface, every single matt is covered in black grime that looks like they haven’t been cleaned in months. The staff is completely indifferent, and act miserable. It’s crazy to me that it cost over $50 to bring my child into this horrendously dirty, contaminated environment."

"It was my daughter’s 5th birthday. Her father couldn’t attend due to death in the family. It’s his first time missing her birthday party. Then an hour before the party started I had cancellations. I was emotional and crying walking into Urban air, but I was greeted by this sweet spirited lady Ms. B. She asked if I need help and started being the best hostess I have ever had for a party. By the end of the part we were exchanging life stories and laughing. I got a chance to interact with the manager which was very professional and outgoing. We had a great time at urban air. We will definitely visit again. This was our first time and this location and it will definitely be very memorable."