Holiday Inn Express Hotel & Suites Clovis

"This hotel is not clean. It looks like it could be nice, but whoever owns it clearly doesn't care. The rooms are a hot mess, missing baseboards, showers were gross."

"This is a newer hotel however, it is obviously poorly managed. It was NOT clean. Our room had food crumbs and rotten candy on the carpet and the sheets and beds did not look fresh. The other areas of the hotel were also not clean. The carpet in the hallways and entryways were dirty and the breakfast area had dried mud chunks on the floor. The lady setting up breakfast was slamming dishes and pans around which made for a very uncomfortable and noisy breakfast. I mentioned all of this to the desk clerk and said I could understand if they had difficulty getting staff but her response was they had plenty of cleaning staff and she apologized. This hotel has the potential to be very nice but it wasn't when we were there."

"Clean rooms and service was excellent and friendly. I was bummed the hot tub was out of service, but we utilized the pool and weight room during our stay. Breakfast options were abundant, and we would stay again"

"We stayed here multiple nights, and this evening on New Years Eve, I went to go to the hot tub. When I got there, the hot tub was out of order. I got into the pool, and the water was extremely cold. Obviously, it's not a heated pool. I only stayed about 5 minutes. I got out, and upon exiting the pool area in the hallway, the floor was slightly wet, and the tile floor was very slick. I slipped and fell. I hoped someone would see me laying there on camera and come to help. No one did. I am a senior person. I got up and made my way to my room. I called the front desk to report the incident and was asked if I needed medical attention. I said no, but there should be something warning people how slick the tile floor is. My right arm started bruising immediately, my head hurt, and hip hurt. He wondered why I had called and said it was because someone would see it on camera. I was told there is no camera in the hallway. That news made me feel uncomfortable. If someone attacks you, no one will see it and come to help. Also, this hotel has no bathtubs and showers, and the floor in bathrooms is also extremely slick. Every morning, there have been issues with making pancakes. Each day, they have forgotten something in our room. First night, we were short 1 pillow. The next day, they left the correct number of pillows, but no cups were left. Today, there is one pillow missing again. I do not recommend this hotel for the price and most likely will never stay here or any Holiday Inn again. There are better places for a cheaper price. We were traveling here because our father suddenly passed away. So there was lots of stress already. Now I am hurting and can't afford a trip to the hospital."

"Shout out to this Holiday Inn on my roadtrip. Dylan was awesome and made sure we had everything we needed for a comfortable stay. Rooms were clean, breakfast was tasty and all around A+ experience! Thanks again"