Kroger 12555 Briar Forest Drive, Houston, TX 77077

"Amazing service Miss Lisa is there always in the morning she’s so reliable and I love coming in seeing her smiling face she always has something positive to share with me. Thank you. This Kroger is very close to my house and it’s always five stars always this morning. Miss Lisa went out of her way to help me with an issue and was still able to attempt to the other customers. She is truly good at what she does."

"Always loved Kroger. Great staff at this location. Always very helpful."

"A fantastic Kroger with everything you need from your local grocery. This has become my regular grocery store, and I can't say enough about it. It has Krogers great prices, is clean and well stocked, has friendly service, and more. I hope I get his name correct (will edit if not), but Mark, the manager, has been a blessing. Over Thanks/friendsgiving, we had a bit of a situation in which our two turkeys went bad before we were able to cook. Mark made sure that we didn't go hungry or broke! As busy as they usually are, the lines move quickly, and if you need extra assistance, the people who work here are there to help. You can't ask for more."

"Normally, I like shopping here! It is the only Kroger that I pass when I leave work. Miss Shirley is such a sweetheart! I hate when I come and don't see her friendly face! I came here tonight, because, I be getting those book of coupons and they had one for free Keebler Crackers! Why did they not have NOT one Keebler Cracker in the cracker aisle? And why did that lady feel the need to have to tell me, Well ma'am they do make cookies too, as if I didn't know that. I was just merely trying to understand why such a popular grocery chain didn't have Any, not one box of Keebler brand cracker; that's all I wanted to know! I like Kroger, but DO BETTER!"

"Have been going to this Kroger for a while but it’s not up to par. It hasn’t been up to par for a while (meat produce and seafood can be shaky/old/expired). We had an issue where the sticker on some items we purchased indicated a BOGO promo but the scanner was not picking it up. The cashier called for assistance from the manager on duty a “Tytianna” (however it’s spelled). Tytianna took approximately 15-20 minutes to come and assist and was very rude and dismissive. She did not take the time to listen and said, oh it’s mismarked I can’t do anything about it. When we tried to explain further she simply peeled the sticker off and said with an attitude “I’m actually going to take these to the back because I have no clue where they came from”. That was ridiculous, We were being very patient and understanding but that is my last straw. We’ve dealt with the spotty freezers and substandard offerings but poor customer service is where I draw the line. There is literally a better Kroger not even 3 lights down the road. I won’t be back."